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Issues with your reservation

Communicating with your host; Confirmed reservation help; Post-trip help

Communicating with your host

  • How-to • Guest

    Contacting hosts

    Getting in touch with a host on Airbnb is easy—just send them a quick message to let them know you’re interested in their home, service, or ...
  • How-to • Guest

    What to do if a host isn’t responding

    Hosts have 24 hours to respond to guests. Most hosts respond within a few hours, but time zones and lack of internet access might slow thing...
  • How-to • Guest

    Getting charged for damage

    Accidents are rare, but they happen. If you, someone you invite, or a pet are responsible for damage during a home stay, service, or experie...
  • How-to

    How to read and send messages

    It all starts with a message, whether you’re a guest who has a question about a listing or a host who wants to share information about your ...
  • How-to

    Send photos and videos in a message

    Once your reservation for a home, service or experience is confirmed, you can share photos and videos up to 60 seconds in length in messages...

Confirmed reservation help

Post-trip help

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