Issues with your reservation

If you want to find out more about a home, service, or experience before booking, you can message the host on Airbnb.

Once you have a confirmed reservation, your host has 24 hours to respond.

If you, someone you invite, or a pet are responsible for damage during a home stay, service, or experience, let your host know right away.

You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or send a new one.

Once a reservation for a home, service or experience is confirmed, you can share photos and videos in a message.

You can find your reservation details, like your confirmation code, in your Messages or in your Trips.

You can find the booking confirmation in your Trips, plus we'll send you an email confirmation after you book your Experience.

If you have a confirmed reservation with the host, your reservation is active, even if the host turns off the listing to hide it from search results.

You can add or remove work travel info on your reservation. Your receipt won't show any info that's added after the reservation is confirmed.

You can add or remove guests from your home reservation by sending your host a trip change request before or during your stay. You may be charged or refunded, if necessary.

You can download or print your travel itinerary for visa purposes, with the option to add your guests' full names or simply display the total number of guests.

Get helpful info for your stay in Cuba, including enrolling in the STEP program and emergency numbers.

The Resolution Center lets you request or send money for things related to your home stay, service, or experience.

If your disagreement is money-related, you can use our Resolution Center to request or send money for things related to your Airbnb trip.

The Resolution Center makes it easy for hosts and guests to request or send money to one another for things related to an Airbnb home, service, or experience.

Check on the status of a Resolution Center request you sent, respond to one that you received, or review a past request.

Message your host directly for help. You can send your host money through our Resolution Center to cover any shipping costs.