How do I view and send messages?

Messaging on Airbnb starts when a guest makes an inquiry or reservation request. Afterward, all messages related to that inquiry or reservation request will appear in your inbox.

To view or send a message:

  1. Click the envelope icon    in the top-right corner of airbnb.com.
  2. Once inside your inbox, you'll see a message thread for each inquiry or reservation. Click a message thread to view old messages or send a new one.

To remove messages from your inbox, hover over the message thread you'd like to remove and select Archive.

You must be logged in to your Airbnb account to view or send messages, and you can only send 30 messages within any 24-hour period.

If a message makes you feel uncomfortable or someone tries to get you to pay outside Airbnb, click the next to it to let us know.

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