What to do if a Host isn’t responding

If a Host doesn’t respond to a request to book

Unless you’ve chosen a place with Instant Book, Hosts have 24 hours to accept or decline a request to book. Find more about Host response time.

If a Host isn’t responding after a confirmed booking

When you have a confirmed reservation, your Host’s phone number will show in the reservation details for your trip so you can open the Airbnb app and call them. The Host's phone number won't show up after your stay (or if the reservation is canceled), but you can still send them a message. Find out more about contacting Hosts.

If you’re wondering about check-in details and instructions, you’ll find them 48 hours before the check-in date on your reservation’s itinerary page.

If all communications fail, and you can’t contact your Host, contact us.