- Getting Started
- Account & Profile
- Deciding to Host
- Your Listings
- Your Reservations
- Getting Paid
- Hosting Standards
- Business Travel
- Trust & Safety
- Contact Airbnb
What is a cancellation policy?
Cancellation policies are the conditions under which a host will return (or doesn’t return) money to a guest if the guest cancels the reservation. Airbnb enforces these policies to protect both guest and host alike.
Hosts set their cancellation policy
Each listing on Airbnb has its own cancellation policy, chosen by the host. Guests must agree to the host's cancellation policy when submitting a reservation request.
Hosts choose among three standardized cancellation policies:
We strongly recommend reviewing all cancellation policies before making a reservation. The host's cancellation policy in the Prices section of their listing.
For accepted reservations, the cancellation policy is in your itinerary. Guests who cancel their reservation are refunded according to the host’s cancellation policy.
If hosts need to cancel a reservation, guests can choose to rebook with another host or to be fully refunded.
Because cancellations can have serious implications on a guest's trip, there are penalties that will be applied for host cancellations.