Navigate forward to access suggested results
    We're experiencing a high contact volume right now and wait times are longer than usual.

    How do I cancel my reservation for a place to stay?

    To cancel a reservation:

    1. Go to Trips and select the trip you want to cancel
    2. Click Show more trip plans, then click Show details
    3. Click Change or cancel
    4. Click Cancel reservation

    Requesting a refund during your stay

    If you’re experiencing an issue during your stay, you can  request a partial refund or request to cancel your reservation for a refund through your Airbnb app. It’s important to send the request within 24 hours of noticing the travel issue. Your host will have 1 hour to respond. If they don't, we'll step in to help.

    Did you get the help you needed?

    Related articles

    Find your refund amount
    Travel plans changed? It happens. Now you need to know how much refund you’re getting. Basically, this depends on your reservation’s cancell…
    Booking and traveling
    Extenuating Circumstances Policy and the coronavirus (COVID-19)
    On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. Since the…
    Booking and traveling
    How do I change a reservation for a place to stay?
    If you'd like to make a change to a confirmed reservation, you can submit a change request to your host.
    Booking and traveling