Cancellation policies for your listing

Sometimes, things come up and guests have to cancel. To keep things running smoothly, you can choose a cancellation policy for each of your listings. When you’re ready to do that, here’s how.

Flexible

• Guests can cancel until 24 hours before check-in for a full refund, and you won’t be paid
• If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night

Moderate

• Guests can cancel until 5 days before check-in for a full refund, and you won’t be paid
• If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night, plus 50% for all unspent nights

Firm

• To receive a full refund, guests must cancel at least 30 days before check-in
• If they cancel between 7 and 30 days before check-in, you’ll be paid 50% for all nights
• If they cancel less than 7 days before check-in, you’ll be paid 100% for all nights
• Guests who book less than 30 days before the stay can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in.

Strict

• To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in
• If they cancel between 7 and 14 days before check-in, you’ll be paid 50% for all nights
• If they cancel after that, you’ll be paid 100% for all nights

Long term

This policy applies to all stays of 28 days or longer and overrides your standard cancellation policy for those stays.

• To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 28 days before check-in
• If a guest cancels after that, you’ll be paid 100% for all nights spent, plus 30 additional nights
• If fewer than 30 days remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights

Non-refundable option

Some Hosts earn more money by adding a non-refundable option to their listings.

Super Strict 30 days

This policy is invitation-only and available only to certain Hosts under special circumstances.

• Guests must cancel at least 30 days before check-in to receive a 50% refund for all nights
• If they cancel after that, you’ll be paid 100% for all nights

Super Strict 60 days

This policy is invitation-only for certain Hosts under special circumstances.

• Guests must cancel at least 60 days before check-in to receive a 50% refund for all nights
• If they cancel after that, you’ll be paid 100% for all nights

Special cases

• Italy, South Korea, and Germany: Different policies apply for stays in Italy and for South Korean guests staying at places with Strict cancellation policies. Additionally, if you are a Host in Germany, please make sure that your selected cancellation policy complies with the local requirements. Learn more about cancellations in Germany.
• China: A separate set of policies applies to listings in mainland China, please check the local requirements. Learn more about cancellations in mainland China.
• Luxe stays: A separate set of policies applies to these types of stays.
• Exceptions: There are some cases where your cancellation policy may be overridden.
• Testing: We sometimes test new cancellation policies. If you can’t find your cancellation policy described in this article, please refer to the reservation details for the booking.