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    If you would like to contact us, please note that we are currently experiencing longer wait times than usual due to recent travel restrictions. Thank you.

    If a guest makes you uncomfortable

    Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.

    You set the rules for your place—it’s as simple as that. If you have a guest who has broken a house rule or done something to make you feel unsafe, you don’t have to take their reservation.

    Before you’ve accepted a reservation

    Check out these safety tips to help you get to know potential guests, set up your place for success, and protect yourself.

    Declining an individual trip request won’t negatively impact your listing’s placement. However, your search result placement may be impacted if you frequently decline requests.

    After you’ve accepted a reservation

    If you’ve already accepted the reservation, you can cancel it.

    Find out if your situation will allow you to cancel penalty-free, such as if you’ve learned your guest is planning a big (and unauthorized) party, or if they're bringing their pooches when your listing specifically said no pets.

    Here’s everything you need to know about cancellation penalties. 

    Flagging inappropriate messages

    If a message from a guest makes you uncomfortable, let us know by flagging it. Just open the message thread and click or tap the flag icon next to the message you want reviewed.

    Read tips on how to navigate hosting challenges and plan for the unexpected in the Resource Center.

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