Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
How-to
Host

Canceling a reservation as a Host without adverse consequences

It’s important to know that Hosts should never cancel for any reason that violates our policies, including our Nondiscrimination Policy and Accessibility Policy.

Valid cancellation reasons

We understand that cancellations are sometimes unavoidable due to circumstances outside of the Host’s control. If a Host has to cancel for a valid reason, we’ll work with them and help their guests find another place to stay, without the Host incurring cancellation fees or other consequences from canceling. 

Valid cancellation reasons include:

  • Circumstances beyond the Host’s control, such as major damage to a listing, emergency repairs (like a gas leak or a burst pipe), or serious personal illness that prevents hosting
  • Proof that a guest intends to break one of the house rules included in the Listing details, have an unauthorized party or otherwise violate our Party and Events Policy
  • Major Disruptive Event, such as declared public health emergencies or government travel restrictions

If a Host uses Instant Book, they may be able to cancel for additional valid reasons without consequences under certain circumstances. Some examples include:

  • The guest makes it clear they’ll likely break one of the Host’s house rules, like bringing a pet or smoking
  • The guest has several unfavorable reviews or a lack of profile information that concerns the Host

Hosts will be able to cancel Instant Book reservations online for these reasons in most cases, but sometimes they may have to contact us to cancel without consequences. Otherwise, fees and consequences will apply. If a Host cancels a large number of Instant Book reservations, they may be required to turn off Instant Book.

To cancel in one of these situations, a Host may be required to submit proof. For example, they might be asked to provide photos, videos, and other documentation in the case of emergency repairs, or a letter from a doctor in the case of serious personal illness.

If a Host cannot honor a reservation—regardless of the reason—it’s their responsibility to cancel in a timely manner to allow their guest time to adjust their plans. If the check-in time is within 24 hours, the option to cancel online won't be available—the Host will need to contact us.

If a problem stems from an API software provider and the Host needs to cancel a reservation as a result, the Host must provide evidence of the API software provider’s outage or incident for consideration when requesting a fees and consequences waiver.

If you’re not sure if your situation qualifies, contact us before you cancel, and find out more about our cancellation fees.

Did this article help?

Related articles

  • Host

    Host Cancellation Policy

    Because cancellations can disrupt guests' plans and impact confidence in the Airbnb community, there are penalties applied for Host cancella…
  • Host

    How a Host cancels a booking

    You can cancel a reservation as a Host, but if the check-in time is within 24 hours, the option to cancel online may not be available.
  • Host

    Major Disruptive Events Policy

    Find details on how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or il…
Get help with your reservations, account, and more.
Log in or sign up