Welcome! How can we help?
- Getting Started
- Account & Profile
- Deciding to Host
- Your Listings
- Your Reservations
- Getting Paid
- Hospitality Standards
- Business Travel
- Trust & Safety
I’m a guest. What are some safety tips I can follow?
1. Look at the profiles and reviews of potential hosts.
Check for verified phone numbers, connected social networks, and references, and be sure to read any reviews left by other Airbnb guests. If you'd like to see more, you can always ask them to complete profile verifications before booking with them, or look for hosts who already have a strong reputation on Airbnb.
2. Read listing descriptions closely.
It's a good idea to read everything hosts have posted about their listing in the description, the amenities, and the house rules so there won’t be any surprises. Make sure you understand the host's cancellation policy before submitting a reservation request, too.
3. Pay and communicate on Airbnb.
Paying or communicating outside Airbnb makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues. That's why we prohibit paying for a reservation outside our website in our Terms of Service and strongly encourage you to communicate using our messaging system.
Use our messaging system before a booking to confirm details about specific amenities, ask whether other people share the same space, discuss house rules, and talk about the neighborhood. After booking, use it to discuss check-in details.
4. Talk to your host.
After learning more about your host’s Airbnb history, start a conversation with them about your plans and what you can expect. Your host will likely know all the great (and not so great) spots. Trust your intuition: if you don’t feel right about a reservation, don’t book it! If a message makes you feel uncomfortable or you need help during your reservation, let us know.
5. Sign up for traveler's insurance.
Airbnb does not offer traveler’s insurance for guests. However, traveler's insurance is a relatively affordable option that can protect you in case of an injury or emergency on a trip. Some policies even cover lost baggage and travel delays. Check with your local insurance provider for details on your options.
6. Check for travel warnings and advisories.
Before booking international travel or traveling internationally, we recommend you consult the relevant agencies in your government (for example the State Department for US citizens) for any travel warnings or travel advisories that may apply to countries or regions included in your travel plans.
7. Make copies of documents and keep them safe.
Make copies of all major documents like passports, visas, and insurance cards. Having a paper or digital copy will help if you lose your ID while traveling. Keep your documents and currency in different places, and don’t carry too much cash all at once.
8. Be a considerate guest.
Whether you're still looking for the perfect listing or are already on your way, being a considerate guest matters.
- Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.