How can I prepare myself as a guest?

Look at the profiles and reviews of potential hosts

Check for verified phone numbers, connected social networks, and references, and be sure to read any reviews left by other Airbnb guests. If you'd like to see more, you can always ask them to complete profile verifications before booking with them, or look for hosts who already have a strong reputation on Airbnb.

Read listing descriptions closely

It's a good idea to read everything hosts have posted about their listing in the description, the amenities, and the house rules so there won’t be any surprises. Make sure you understand the host's cancellation policy before submitting a reservation request, too.

Pay and communicate on Airbnb

Paying or communicating outside Airbnb makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues. That's why we prohibit off-site payment in our Terms of Service and strongly encourage you to communicate using our messaging system.

Use our messaging system before a booking to confirm details about specific amenities, ask whether other people share the same space, discuss house rules, and talk about the neighborhood. After booking, use it to discuss check-in details.

Sign up for traveler's insurance

Airbnb does not offer traveler’s insurance for guests. However, traveler's insurance is a relatively affordable option that can protect you in case of an injury or emergency on a trip. Some policies even cover lost baggage and travel delays. Check with your local insurance provider for details on your options.

Be a considerate guest

Whether you're still looking for the perfect listing or are already on your way, being a considerate guest matters.

Remember: while rare, if you ever find yourself in an emergency or feel that your personal safety is threatened, always contact local police and emergency services.

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