Reviews for stays

Reviews are critical to help build trust on Airbnb—they’re an important way for Hosts and guests to give each other feedback, and help our community make informed decisions and understand what to expect when making plans. We believe that a fair review system is one that respects and protects our community’s genuine feedback, and we have a number of safeguards in place to help build trust in our reviews system.

Who can leave a review on Airbnb

Hosts and guests can only leave reviews for stays that have been booked and paid for on Airbnb.

When can reviews be submitted and published

Once a checkout is complete, Hosts and guests have 14 days to submit their review. Guests and Hosts can also leave a review for certain reservations that are canceled on or after the day of check-in (12:00 AM in the listing’s timezone).

Reviews are only posted after:

1. Both parties have submitted their reviews, or
2. The 14-day period has ended—whichever comes first.

If a Host cancels a reservation before the day of check-in, the Host and guest won’t be able to leave a review for the stay.

How to leave a review

After your stay, Airbnb will send an email asking you to leave a review for your most recent Host or guest. Within the email, there will be a link that takes you directly to the Reviews page so you can share how your reservation went with other community members.

If you can’t find the link in your email, you can also write a review directly on Airbnb. You’ll also be able to leave a review directly from your Inbox. Alternatively:

• If you're a guest, go to your Trips page
• If you're a Host, go to the Reservation section of your Today tab

Finding your reviews

Once you’re signed in to your Airbnb account, you’ll be able to find both reviews written about you and by you on your public profile.

• If you’re a guest, another way to find your reviews is to go to your Profile > Account > Go to profile 
• If you’re a Host, you can go to Menu > Insights > Reviews

Are reviews moderated?

Airbnb doesn’t moderate reviews before they’re published, and reviews are encouraged to be transparent.

However, reviews do need to be honest and relate to a genuine reservation, and may be removed if they violate our Reviews Policy. In short, this means that a review may be removed if:

• The review violates Airbnb’s Content Policy—for example, it includes private or confidential information, discriminatory, violent or threatening content
• The review is biased—for example, because the guest has been incentivised to leave a positive review in return for a free or discounted stay, or where there are signals that the reservation was made for the sole purpose of inflating a person’s overall rating
• The review is irrelevant to the author’s experience on Airbnb—for example, because it doesn’t contain firsthand information about the Host, guest, or stay that would help other community members make informed booking or hosting decisions

We also have a detection system that proactively looks for signs that a review may not relate to a genuine stay. If our system detects that a review is likely to be fake—for example, because it doesn’t relate to a genuine stay on Airbnb or because it relates to a stay that was solely made to inflate a person’s ratings—it’ll be removed.

Editing a review

To encourage honest and impartial reviews, we limit the ability of Hosts and guests to edit a review after they’ve written it.

• If you submit your review first, you may edit it anytime within the 14-day review period, up until the other party submits their review
• Once both reviews are submitted or the 14-day review period has ended—whichever comes first—both reviews are automatically published and no more changes can be made
• Both guest and Host reviews are posted at the same time and can’t be edited after they’re posted,(the other person can’t read your review and change their own as a result)
• You can’t request edits to a review written about you, except you may contact us to request a change in the gender pronoun used to describe you in the review

Responding to a review

You can post a public response to a review that someone has left for you within 30 days after the review was published. Feel free to respond with more context or provide your own perspective, as long as you also follow our Reviews Policy.

Removing a review

You can’t remove a review written about you if you disagree with it, but you can report it to us if you think it violates our Reviews Policy. These reviews will be removed if they violate our Reviews Policy, and both guest and Host will be informed of this decision upon removal.

You can remove a review you’ve written if it no longer reflects your genuine experience as a guest or Host. You can reach out to our customer Support team with your request to remove a review you’ve authored.

Group reviews

If a reservation has more than one confirmed guest, the Host’s review is for the guest who made the reservation. This review will still appear on the profiles of all the other confirmed guests.

How reviews are ranked

Reviews are ranked by chronological order of recency, which means the most recent review will appear at the top.

Review search and sorting

With the new and improved reviews page, you can now sort reviews by their recency, highest rating, or search using keywords (example: cleanliness, internet speed, location, etc.). By default, the reviews will be sorted by recency.

To sort reviews: 

Ratings on reviews

For every review, you’ll find the star rating given by the guests. Check the review details to know more about the given rating.

Rating distribution

The overall rating of the listing will have the distribution by star ratings (ex: 1 star, 2 star, 3, star, 4 star, and 5 star). Along with the overall rating, the subcategories—cleanliness, accuracy, check-in, communication, location, and value—will also have the associated rating detail based on the previous guests’ reviews. This will help guests understand what to expect after they book the listing and Hosts with the areas to improve or work on.

Reviewer and trip details

To help you learn more about the guests who stayed at the home, you may find more information about the reviewers, such as their:

• City, country, continent or region
• Date of stay (ex: Jun 2023, 3 weeks ago, today, etc.)
• Trip type (ex: did they stay with kids, a group, or pets)
• Length of stay (ex: 1 week stay or stayed for a few weeks)

Airbnb.org stays

Reviews for Airbnb.org stay work a little differently—find out more about how reviews work for Airbnb.org stays.