Our community relies on relevant, authentic, and trustworthy reviews to help hosts improve and let future guests know what to expect. Guests can submit reviews to share feedback about the home they booked, while hosts can use those reviews to learn what’s going well and what they can improve.
After a guest checks out, both the guest and their host will be prompted to leave a review. Both parties will have 14 days after checkout to submit their review.
Reviews are only posted after both parties have submitted their reviews, or once the 14-day period has ended—whichever comes first.
Note: Find out how reviews work for a group of guests.
If a reservation is canceled before the day of check-in, neither the host nor the guest will be able to leave a review about that reservation. Find out more about what happens if a host cancels a reservation.
Guests and hosts can leave a review for certain reservations that are canceled on or after the day of check-in (12:00 AM in the listing’s time zone).
Anyone can read public reviews and overall star ratings once they’re published. Individual subcategory star ratings and notes to the host are available only to the host and Airbnb. Airbnb may use any information from reviews to help hosts improve their listings, to help identify guests’ most-loved homes using Guest favorites and highlights, to impact search results, and to improve Airbnb.
Note: For more info on the impact of reviews as a host, check out ground rules for home hosts.
A listing’s rating is the average of the overall rating scores from all reviews of the listing. Once a home receives at least three reviews, the listing’s rating will appear next to the listing title in search results and on the listing page.
A host’s rating is the average of the overall rating scores from all reviews of that host’s listings. A host’s rating is shown on the host’s profile page alongside the written reviews. Learn more about ratings for homes.
For co-hosts, guest ratings and reviews won’t appear on their public profile, be included in their host rating, or affect their Superhost status. However, when co-hosts are viewed within the Co-Host Network, the host rating shown incorporates ratings from reservations they’ve managed as a host or co-host when the following permissions were in place on the check-in date: full access, messaging and calendar access, or team owner.
Note: Reviews that have been removed by Airbnb are excluded from the calculation of both listing and host ratings.
Once you’re signed in to your Airbnb account, you’ll be able to find both reviews you’ve written and reviews written about you on your public profile.
If a reservation has more than one confirmed guest, the host’s review for the group will appear on the profiles of all the other confirmed guests who have Airbnb accounts and joined the reservation.
Note: Airbnb doesn’t moderate reviews before they’re published. However, reviews do need to relate to an authentic reservation, and may be removed if they violate our policy on authentic and trustworthy reviews. Find out more about editing or removing reviews.
You can post a public response to a published review that someone has left for you as long as you follow our policy on authentic and trustworthy reviews.
Reviews that are most relevant to you are shown first by default. You can also search reviews using keywords (example: cleanliness, internet speed, location, etc.) and sort reviews by recency, highest rating, or lowest rating. When review tags are selected, supporting reviews that mention those topics will be displayed and sorted by recency. Find more info about how reviews are displayed and how to sort them.
To learn more about the guests who stayed at the home before, you can find information about the reviewers, such as their:
Note: This information is based on public information on the reviewer’s profile page or other information the reviewer submitted to sign up for Airbnb or complete their booking. To hide your information, opt out of review highlights.
Guest favorites and highlights identify the homes that are the most loved by guests. Listings must have at least 5 reviews in the last 4 years with 1 review in the last 2 years to be eligible for a Guest favorite label, a top homes highlight, or a percentile ranking label. Learn more about Guest favorites and highlights.