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    If you would like to contact us, please note that we are currently experiencing longer wait times than usual due to recent travel restrictions. Thank you.

    Paying and communicating through Airbnb

    Some people may suggest that you chat on Facebook messenger, by text, or somewhere other than Airbnb. But if you do, you lose the protections of our cancellation and refund policies, Host Guarantee, Host Protection Insurance program, Terms of Service, Payments Terms of Service, and other safeguards.

    Leaving also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.

    Pay your Host through Airbnb

    If you paid via wire or bank transfer it may be a fraudulent reservation. To get help, let us know immediately. You can always check if your reservation was booked through Airbnb.

    We protect you and the Airbnb community

    We do our best to keep you safe by reviewing messages on the Airbnb platform. We’ll block potentially dangerous messages that contain words or numbers that might include contact information or references to other sites, including external links.

    You can help. If you get a suspicious message, let us know by reporting it or flagging it in your inbox.

    Learn more about our Privacy Policy.

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