People sometimes create fake emails, text messages, phone numbers, or websites designed to look like Airbnb. These can be used to try to steal personal information, like your account password or bank account info. This is often called phishing, vishing (if it’s a phone call), or spoofing. Knowing what to look out for can help you to protect yourself.
If you receive an email, text message, or are otherwise directed to a website that looks like Airbnb but asks for confidential information, like your account login or payment details, be cautious. When in doubt about the authenticity of a site, always start at the Airbnb home page. Type https://www.airbnb.com into your browser and go from there.
Fraudulent emails often include the Airbnb logo and a fake Airbnb address in the "From" line. They may also contain text taken from real Airbnb emails, such as a reservation confirmation message, payout confirmation, reservation reminder, or a request to update your profile. By making an email seem real, fraudsters hope to trick you into providing personal information.
Fraudulent emails and messages can contain links to fake Airbnb web pages that try to steal your information. Don’t click links in any email you’re not sure about.
A real link to Airbnb will begin with https://www.airbnb.com or a country-specific URL, such as https://www.airbnb.es/ (Spain), https://www.airbnb.it/ (Italy), https://www.airbnb.at (Austria), or https://www.airbnb.co.uk (United Kingdom). If you click a link that takes you to a page that looks like Airbnb but doesn’t start with this address, it’s a fraudulent page and you should close it.
Fraudulent emails often come from domains that may appear similar, such as @bnb.com or @reservation-airbnb.com. But legitimate emails from Airbnb will only come from the following domains:
If it's not sent from one of these addresses, it’s not from Airbnb.
Pay special attention to any misspellings of Airbnb’s name. If Airbnb is misspelled in the website address, the website is fake.
You can always call us directly at 1-844-234-2500.
Fraudsters can disguise their real caller ID to make calls look like they're coming from a trusted or familiar number. This is why it’s important to look out for spoof calls made to appear like they’re coming from Airbnb, even if the caller ID references Airbnb or the phone number looks like it is from Airbnb support.
We will never call to ask you to change your payout method or share one-time codes, account passwords, or payment or payout details. If you receive a suspicious call from someone claiming to be from Airbnb, do not engage and hang up immediately. Instead, call us and report the caller’s phone number, time of the call, and a brief description of what was said.
If you do have a support case open with Airbnb, that information should automatically show up for our support agents when you contact us.
When in doubt, to keep your info safe, it’s always best to verify a call by getting in touch with us.
Whatever communication method a bad actor might try to use, there are warning signs to look out for. Fraudulent emails, text messages, calls, and websites often have an urgent tone and threaten consequences, like account suspension, loss of a reservation or booking, or a delayed payment or payout, if you don't click a link or provide certain information immediately.
If you have any doubt about the authenticity of a communication you’ve received, do not engage with it and report it to us. To access your account to make a report, do not click on any links you’ve received – instead, separately navigate to the Airbnb website from your browser or use the app to log in and go from there.
If you believe you've encountered a web page designed to look like Airbnb, let us know by reporting the website’s URL at https://www.airbnb.com/report-phishing.
This page is just for reporting suspicious websites—it doesn’t create an Airbnb support request or send you a confirmation.
If you've clicked a link, shared personal information, or engaged with a call or message you now suspect was fraudulent, it's important to take action right away.
You should contact us directly, so that we can help, including to support you with securing your account.
If you’ve shared any payment information, you should also contact your bank or other financial institution to let them know.
Fraudsters are often trying to find new ways to impersonate trusted companies. If something ever feels off, trust your instincts, don't engage, and contact us instead.