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Account security

How-to
How to check if an Airbnb email or website is authentic
Occasionally, people create fake emails or websites designed to look like Airbnb. These sites can be used to try to steal personal informati...
How-to
Help secure your account
We’re always working to keep your account secure; here’s how you can help protect your information as well.
How-to
Create a strong password
When it comes to creating a safe password, the more symbols and numbers, the better. Here’s how you can create a strong password that keeps ...
How-to
Review recent logins
If you’re concerned about your account’s security, you can always check past logins to Airbnb. Here’s how: Go to Account and select Login & ...
How-to
Add and use two-factor authentication
To access certain parts of your account, you might be required to complete two-factor authentication. In addition to providing an extra laye...
How-to
How emails are anonymized for sharing
For everyone’s security, you should always communicate through Airbnb. We keep your info secure, and we never share your email, even with yo...
How-to
Unauthorized account access
If you think your account has been accessed without your permission, it’s important to address it right away. Head to the Review your accoun...
How-to
Report suspicious messages
Take down the scammers by reporting any suspicious messages. You’ll be helping keep the whole Airbnb community safe from phishing and scams....
How-to
Airbnb and your personal info
Keeping your personal information secure is important. Generally, we keep your user account information for as long as you have an Airbnb ac...
Community policy
User screenings
Helping to keep the Airbnb community safe is one of our top priorities. In certain countries, we may screen users against publicly available...
How-to
Understanding your personal data file
If you have an Airbnb account, you can request a copy of your data as a downloadable data file. Since these files are often large, we’re her...
How-to
Understand account login notifications
Airbnb uses login notifications to help keep your account and personal information safe.
How-to
Emails from Medallia on behalf of Airbnb
We love to learn, improve, and grow—and we can’t do that without hearing from our community. That’s why you may get an email from Medallia o...
How-to
Disclosing personal information to other Members
To help facilitate bookings or other interactions between Members, we may disclose personal information in certain situations, as described ...

Account security

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