Tutorials & FAQ

Get the answers to your questions by watching these short tutorial videos :

Professional Host Sign Up & New Listings




If your listing is no longer available but you can accommodate your guest in another listing, modify the current reservation by offering him/her another listing you manage. Here is how to do it

Hosts can cancel reservations penalty-free under certain limited circumstances : here is how to do it

Awaiting payment means that a host has accepted a guest's reservation request, but the guest's payment hasn’t gone through yet. In most cases, this means the guest needs to update information related to their payment method. More info here

You’ll need your guest's approval to add a cleaning fee to a confirmed reservation or an active trip. You can do this by sending them a request to change the reservation to a new price that includes the additional fee. Here is how to do it

Airbnb typically releases your payout about 24 hours after your guest’s scheduled check-in time. The time it takes for the funds to arrive in your account depends on your payout method. Transaction History

1. Go to Reservations (you’ll need to log in to your account on a desktop computer or browser) If the reservation you're looking for isn't displayed, click the Completed tab 2. Click the three dots next to the reservation 3. Select VAT Invoice Find my VAT invoice

For long-term reservations, payments are collected and released in monthly installments. We charge your guest the first month upfront and release that first payment to you 24 hours after their scheduled check-in time. Future payments are released to your payout method on a monthly basis, based on the check-in date, for the duration of the reservation. More info here

An adjustment is an amount of money a host owes as a result of a cancellation, reservation change, or violation of our Guest Refund Policy. To check the status of an adjustment: Go to your Account Settings Click Transaction History Check the status of an adjustment