Sometimes, in rare cases, you just can’t host as planned. To edit a future or current reservation, send your guest a trip change request proposing your new dates or price. Past reservations can’t be changed.
Guests may also propose a trip change request. If your guest already sent you a trip change request, find out how to respond to your guest’s trip change request and or how to decline a trip change request.
If the guest declines or doesn’t respond, the reservation will remain unchanged.
If you submitted a trip change request and your guest hasn’t responded to it, try sending them a message reminding them to review your request.
Keep in mind: Your guest can choose to decline the trip change request. If they decline and you can’t accommodate their current stay, you’ll need to cancel their reservation.
If they accept, it will be updated with your new details. If the price changes, they’ll be charged or refunded, as necessary.
In most cases, the guest’s original payment method will be charged automatically. For some payment methods, the guest will be asked to submit payment within 48 hours. If their payment isn’t submitted successfully, the change will be automatically declined and the reservation will revert to its original state.
If a guest booked using Instant Book, they may have the option to add extra nights and get instant confirmation without needing to send you a trip change request. Guests can extend their reservation up to 72 hours before their scheduled checkout time. You'll receive an immediate notification if an extension is confirmed.
Need to make an additional change? Message your guest or send them a trip change request.
If you’re modifying the reservation dates, the pricing of the original reservation may change. Any changes to the number of guests apply to the entire reservation, and may cause an increase or decrease in the price of the original reservation, depending on the extra guest fee settings at the time of booking.
The original total and the new total will be shown to guests before they accept your trip change request. If the cost of their trip changes and they agree to the change, they’ll be charged or refunded, if necessary.
If a stay of 27 nights or less is altered, but it remains a shorter stay, your standard cancellation policy will still apply to future alterations or cancellations made to the updated reservation.
If a reservation is changed from a monthly stay to 27 nights or less (shorter stay), the standard cancellation policy you’ve chosen for your listing will apply to future alterations or cancellations made to the updated reservation.
If the length of a reservation is changed and a stay that was 27 nights or less becomes a monthly stay of 28 nights or more, the long-term cancellation policy that you’ve chosen for your listing will apply to future alterations or cancellations made to the updated reservation.
If a monthly stay is altered, but it remains 28 nights or more, your long-term cancellation policy will still apply to the reservation, regardless of any date changes that result from a trip change request.
In rare, unavoidable situations, it may be appropriate to offer a guest a different listing after their reservation is confirmed. Find out more about what should be done if you need to propose an alternative listing as an option before canceling.
Changing the length of a reservation may affect whether or not your guest is still eligible for a weekly or monthly discounted rate.
If your guest booked with a pre-approval that you sent, any changes to the reservation will mean that the pricing will be recalculated as if it were a new booking.
You can still offer your guest the same price as their original pre-approval—you can modify the price, along with the reservation dates, in the same trip change request. Just be sure to communicate all of this with them.
When a trip change request is accepted, the taxes for a reservation are always recalculated to apply the most recent and accurate tax requirements for the listing location.
You can’t make changes if the guest’s checkout has already passed. If you need to handle money-related requests, you can send your guest money or request a payment from them in the Resolution Center.
Keep in mind that you can only send one change request for a reservation at a time. Once changes have been made, any later changes must go through the process again as a new request.
Reservation changes are limited to a maximum of 3 per day or 10 in total for a single reservation. If you exceed this number of changes, you may need to contact us for assistance.
Made a mistake? You can’t modify a trip change request after sending it, but you’re able to cancel it and send a new one.
If a reservation is for 28 nights or more, the long-term cancellation policy applies. When a trip change request is submitted for a monthly stay, the change may happen automatically without requiring approval if:
If a monthly stay is shortened to a length of 27 nights or less (shorter stay), the guest is responsible for the following 30 days of payment from the day of the alteration, or until the end of the reservation if less than 30 days remain.
Once a reservation is altered from a monthly stay to 27 nights or less (shorter stay), the standard cancellation policy you have chosen will apply to future alterations or cancellations made to the updated reservation.