Sometimes, guests need a little flexibility. If they want to alter a confirmed reservation (ex: add or subtract nights, choose different dates, add or remove guests), they should send you a trip change request.
Open your messages with your guest and find Show details. If you accept the changes, they'll be applied automatically, and your guest will be charged or refunded if necessary.
If their proposed changes don't work, you can decline the request. If you're able to accommodate them with different changes, you can message them to ask or send them a trip change request.
If you make the changes to your guest's reservation, you might jeopardize your good standing as a host. Instead, let them know that they can do it themselves. Guests can also modify their trip reservation via the link in their confirmation email.
While there isn’t a time limit, responding to trip change requests quickly can help you avoid canceled reservations.
Guests can send trip change requests once a home reservation is confirmed, and any time before checkout—even during their stay
You can always decline a trip change request with no consequences.
If you can’t make a guest’s trip change work, just let them know. It helps to give a clear reason, such as having other plans that conflict with the requested dates.