Airbnb does not routinely perform background checks on its users, although we reserve the right to do so. Instead, we strive to provide our hosts and guests with the right tools to make informed decisions regarding who they interact with on the site and in the real world.
At Airbnb, we want to build the world's most trusted community. To help ensure our members' safety, we dedicate a knowledgeable and experienced team to monitor any suspicious activity in our marketplace.
Users can also help ensure the safety of the community by flagging activity they feel is suspicious or inappropriate. We investigate each flag on a case-by-case basis and follow up as appropriate. In any user profile, listing, or message thread, you will see an icon with a small flag which allows you to notify our team who can investigate. Here’s an example of what the flag looks like:
The user profile flag is located in the lower right-hand corner of any user's description box. The listing flag is located in the upper right-hand corner of any listing's description box. The message thread flag is located in the bottom right-hand corner of any message box.
Read more about the tools used to help verify user information.