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- Contact Airbnb
What if someone asks to arrange payment through email or off the Airbnb website?
While the vast majority of our transactions are incident-free, it's good to know what to look for to avoid any potential payment scams.
All legitimate payments on Airbnb take place through our website. If someone messages you on Airbnb and asks you to contact them off-site to arrange payment details, please do not attempt to communicate or pay off-site. You can report people who ask you to do this by flagging the message—just look for the small flag icon in your message thread:
We will never ask you to pay through your email. If you receive a personal email from anyone (including an email@example.com or any other firstname.lastname@example.org email address) asking you to pay or accept payment off-site, immediately report it to email@example.com and end communication with the sender.
You should not receive a paper or PDF invoice from a host or from Airbnb asking you for payment. Any of the following key words and similar terms should be immediately flagged or avoided: Western Union, MoneyGram, cashier’s check, money order, Liberty Reserve.
Paying and communicating only through the Airbnb platform is vital to making your experience as positive and secure as possible. If your transaction happens offline and we have no record of it, it is almost impossible for us to assist you. Learn more about our payment system so you understand how it works.
To keep your account secure, be cautious of strange links in messages from other users, even ones you know, as their accounts may have been compromised. If you suspect that you have received a "phishing" message, immediately report it to firstname.lastname@example.org and end communication with the sender.