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How-to

Collecting fees outside Airbnb

Hosts are not permitted to collect any fees related to Airbnb reservations outside of our platform, unless expressly authorized by us.

When a host can collect fees outside Airbnb

In limited cases, Airbnb might permit select software-connected hosts to collect certain mandatory fees using a payment method outside of Airbnb⁠—as long as they’re included in the listing’s price breakdown at checkout. Examples of these fees include: resort fees (including the cost of amenities like pool, gym, or wifi), utility fees, and HOA fees.

Hotels may also collect payment off of the Airbnb platform for optional fees where it is in the course of normal business practices (ex: parking). Other hosts must collect payment for optional fees using the Resolution Center.

In locations where Airbnb does not collect taxes or where hosts are legally required to collect them directly from guests, hosts may collect disclosed taxes off of Airbnb.

Security deposits

Most hosts are not allowed to charge security deposits. To address damage or accidents that happen during a stay, Airbnb offers top-to-bottom protection through AirCover for Hosts.

For the small number of listings where security deposits are permitted to be collected outside of the Airbnb platform, hosts must disclose them in the appropriate fee field.

Hotels can also ask for a credit card or cash deposit at check-in to cover the cost of incidentals as part of their standard procedures, but this must be disclosed in the listing description.

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