We understand how inconvenient a canceled reservation can be. We want your trip to be fun and memorable, that’s why we’re committed to helping you get your trip back on track in the rare event of a cancellation. Here’s what you need to know about your payment, rebooking, and how we can help.
Your money is securely stored within our system and immediately available to put toward a new reservation on Airbnb. We’ll automatically apply your original payment to the cost of your reservation the next time you book. If your new reservation costs less, we’ll refund the difference once your reservation request is accepted. Learn more.
The quickest way to find another place to stay is for you to begin a new search on Airbnb. You know your travel needs best, and it’s important for you to connect and discuss your plans directly with the host of the space. If you have any trouble getting a response, you can always contact us and we’ll be more than happy to do what we can to help.
Here's some tips to help with your search:
If your reservation has been canceled and you’d prefer not to book another space on Airbnb, you can ask for a full refund, including Airbnb guest service fees, online at any time. We’ll refund your money to the method of payment you used when you booked your original reservation. While this happens instantly on our end, it’s important for us to mention that it may take up to 7 business days for your bank to reflect the refund.