If you’re eligible for a refund for a home stay or service or experience, we'll initiate your refund as soon as you cancel, but how long it takes for you to receive the money depends on your bank or financial institution. It’s based on how you paid, when you paid, and where you live.
24 hours
One business day
Up to 5 business days
5–7 business days
Up to 10 business days
10-15 business days
3-7 business days
Up to 15 business days
Up to 2 credit card statements
Up to 3 credit card statements
You can track your refund a couple of ways. You can go to Trips, select the reservation and then select Track refund. Or you can:
Contact your bank if you haven’t received your refund based on the refund timelines in this article. You’ll find your Acquirer Reference Number (ARN) in Refund status. Your ARN is a unique number that your bank can use to track your refund. Provide this number to your bank, and they can let you know when to expect your refund to deposit in your account.
If your original payment method’s account was closed, the refund sent by Airbnb won’t process. If this happens, you can contact your bank or financial institution to locate it. If you currently have an account with them, they may be able to transfer the refund to your new card or account. In some cases, they may send you a check for the refunded amount instead.
If you need the refund information to give them, you can contact Airbnb. We can give you the details, including a reference number that your bank or financial institution can use.
Note: Sometimes due to currency conversions, it may appear that there’s a very small refund pending. When a refund is less than 0.01 USD (or equivalent) it’s not possible to refund it.