How-to
•
Guest
If your Host needs to cancel
If your Host needs to cancel
If your host lets you know that they can't accommodate your stay anymore, don't cancel for them. Instead, send them a message asking them to cancel. That way, you'll be eligible to receive a full refund.
Once your host cancels the reservation, you'll have the option to find a new space for your stay or request a full refund, including service fees.
Did this article help?
Related articles
- Guest
If your Host cancels your reservation
If your reservation is canceled by your Host, we’ll automatically give you a full refund. If the cancellation happens within 30 days of your… - Host
Host Cancellation Policy
Because cancellations can disrupt guests' plans and impact confidence in the Airbnb community, there are penalties applied for Host cancella… - Guest
Host and guest safety
To help ensure safe stays, experiences, and interactions, certain activities and behaviors are not allowed in our community.
Get help with your reservations, account, and more.
Log in or sign up