What should I do if my host needs to cancel?
What should I do if my host needs to cancel?
Note: If your host already canceled your reservation, a full refund was processed automatically. It can take anywhere from 1 to 15 business days for your refund to appear in your account, depending on your region and how you paid. Read more about when you'll get your refund.
If your host let you know that they can’t accommodate your stay anymore, don’t cancel for them—you might miss out on a full refund.
Instead, send your host a cancellation request:
- Go to Trips and find the trip you want to cancel
- Click Show trip details
- Click Change or cancel
- Click Cancel reservation
- Under Please select a reason, choose My host needs to cancel
- Next to Did they say they can’t host you anymore? choose Yes
- Click Ask host to cancel
If your trip starts within a week, the host has 24 hours to respond to the request. Otherwise, they have 48 hours to respond.
If your host accepts or doesn’t respond, you’ll get a full refund. If they decline the request, your host should still be able to host your stay.
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