Things happen, and a host may need to cancel a reservation, whether it’s for a home, service, or experience. But a guest shouldn’t cancel on behalf of their host.
If your host lets you know that they can't accommodate your reservation anymore, don't cancel for them. Instead, send them a message asking them to cancel. That way, you'll be eligible to receive a full refund.
If your host cancels your reservation for a home, service, or experience before check-in or the start time, you’ll receive a full refund.
For homes, if check-in is within 30 days, we’ll help you rebook a similar place to stay, depending on availability at comparable pricing. Find out more about what happens when your host cancels your home reservation.
If you have a service booked at a home and the home host cancels your reservation, you'll need to contact your service host and make other arrangements, or cancel your service.