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How-to • Guest

If your host asks you to cancel

Things happen, and a host may need to cancel a reservation, whether it’s for a home, service, or experience. But a guest shouldn’t cancel on behalf of their host.

What to do if your host asks you to cancel

If your host lets you know that they can't accommodate your reservation anymore, don't cancel for them. Instead, send them a message asking them to cancel. That way, you'll be eligible to receive a full refund.

What happens if your host cancels your reservation

If your host cancels your reservation for a home, service, or experience before check-in or the start time, you’ll receive a full refund. 

For homes, if check-in is within 30 days, we’ll help you rebook a similar place to stay, depending on availability at comparable pricing. Find out more about what happens when your host cancels your home reservation.

How a canceled home reservation affects service reservations

If you have a service booked at a home and the home host cancels your reservation, you'll need to contact your service host and make other arrangements, or cancel your service.

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