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- Contact Airbnb
What happens if my reservation is canceled by my host?
We understand how inconvenient a canceled reservation can be. We want your trip to be fun and memorable, that’s why we’re committed to helping you get your trip back on track in the rare event of a cancellation. Here’s what you need to know about your payment, rebooking, and how we can help.
Transfer your payment
Your money is securely stored within our system and immediately available to put toward a new reservation on Airbnb. We’ll automatically apply your original payment to the cost of your reservation the next time you book. If your new reservation costs less, we’ll refund the difference once your reservation request is accepted. Learn more.
Find a new space
The quickest way to find another place to stay is for you to begin a new search on Airbnb. You know your travel needs best, and it’s important for you to connect and discuss your plans directly with the host of the space. If you have any trouble getting a response, you can always contact us and we’ll be more than happy to do what we can to help.
Here's some tips to help with your search:
- Keep an eye out for listings with Instant Book turned on, so you can immediately confirm a reservation, without waiting for a host to accept your request.
- Contact the host to explain the situation, before submitting your reservation request. Most hosts will be happy to make special arrangements to accommodate your trip on short notice.
- Look for hosts who have a high response rate—you’ll see it at the bottom of their listing page, in the About the Host section. A high response rate means the host is more likely to respond to you in a timely manner.
Ask for a refund
If your reservation has been canceled and you’d prefer not to book another space on Airbnb, you can ask for a full refund, including Airbnb guest service fees, online at any time. We’ll refund your money to the method of payment you used when you booked your original reservation. While this happens instantly on our end, it’s important for us to mention that it may take up to 7 business days for your bank to reflect the refund.