If your host cancels your home reservation

While it's rare, hosts sometimes need to cancel. If your host cancels your home reservation before or even after check-in, you'll get a full or partial refund. You can also contact us to get help finding a similar place to stay.

Your refund if your host cancels before or after check-in

If your host cancels before check-in:

• You'll get a full refund, including service fees, if you choose not to rebook
• If you're eligible, you may receive Airbnb booking credit right away to rebook
• If you don't use the credit within 72 hours, you'll automatically get a full refund instead
• If you're not eligible for booking credit, your refund is issued immediately

If a host cancels your reservation after check in or if another reservation issue disrupts your stay, you’ll receive a full or partial refund and rebooking assistance, depending on the circumstances.

How and when you’ll receive your refund

Your refund will go back to the payment method you used when you booked. We'll initiate your refund as soon as your reservation is cancelled, but how long it takes to arrive depends on your bank or financial institution.

Rebooking help if your host cancels

Every booking includes AirCover for guests; support for guests who experience issues with their booking. If your host cancels, you can contact us and we'll help you find a similar place to stay based on location, amenities, and availability at a comparable price.

How we’ll let you know if your host cancels

We'll send you an email with full details about your next steps, as well as your refund information.

If your host asks you to cancel

If your host tells you they can't accommodate your stay, don't cancel for them. Message them and ask them to cancel instead—that way, you'll be eligible for a full refund.

If your host is pressuring you to cancel, please contact us.