Hospitality Is Both Who We Are and What We Do

Hospitality Standards


Download the Airbnb app to learn more about Hospitality.

Receiving a guest

Hosts who don't let their calendar get a month or more out of date are 70% more likely to get booked.

Accuracy

Ensure that your listing's photos, property type, number of bedrooms, and general description accurately reflect the listing guests will experience.

Communication

Respond to all inquiries and reservation requests within 24 hours.

Availability

Update each listing's calendar to accurately reflect dates when it's available for bookings.

Preparing for a guest

Listings with 5 star cleanliness ratings receive 20% more bookings.

Commitment

Ensure that you can commit to your guest before accepting a reservation. If a cancellation is unavoidable, make every effort to help guests find somewhere else to stay.

Cleanliness

Ensure that your listing's bedrooms and common areas are cleaned before each guest's arrival. This includes changing linens and cleaning surfaces in the bathroom and kitchen.

Amenities

Any amenities, appliances, and features promised at the time of booking should be available and operational during the stay. Provide fresh bedding and towels, soap, and toilet paper upon your guest's arrival.

Your guest is here

Guests are 70% more likely to review their host after their host reviews them.

Welcome

Make sure that your listing is available to guests at the predetermined check-in time.

Support

During reservations, stay available to remedy any issues that may arise. Alternatively, provide guests with a designated and reliable point-of-contact.

Reviews

Genuine reviews are the cornerstone of our trusted community. Leave a review for guests within 14 days of checkout.

Learn more about Hospitality Standards at our Help Center.


Personality

Airbnb is made up of magical moments and hosts like you create them. Let the personality of you and your listing transform the trip experience.

No one knows your space, your neighborhood, or your city like you do. Share your favorite places with them and introduce them to your closest pals.
Guests often relish unconventional travel opportunities. Teach them something local and unforgettable.
You invited your guest in... now consider inviting them out! Ask your guest if they would like to join you at your favorite cafe, museum, or neighborhood lounge.

Download the Airbnb app and learn more about the art and science of Hospitality.

Don't have a smart phone? Don't worry. Hospitality content is also available in our Help Center.

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