Download the Airbnb app to learn more about Hospitality.
Receiving a guest
Hosts who don't let their calendar get a month or more out of date are 70% more likely to get booked.
Ensure that your listing's photos, property type, number of bedrooms, and general description accurately reflect the listing guests will experience.
Respond to all inquiries and reservation requests within 24 hours.
Update each listing's calendar to accurately reflect dates when it's available for bookings.
Preparing for a guest
Listings with 5 star cleanliness ratings receive 20% more bookings.
Ensure that you can commit to your guest before accepting a reservation. If a cancellation is unavoidable, make every effort to help guests find somewhere else to stay.
Ensure that your listing's bedrooms and common areas are cleaned before each guest's arrival. This includes changing linens and cleaning surfaces in the bathroom and kitchen.
Any amenities, appliances, and features promised at the time of booking should be available and operational during the stay. Provide fresh bedding and towels, soap, and toilet paper upon your guest's arrival.
Your guest is here
Guests are 70% more likely to review their host after their host reviews them.
Make sure that your listing is available to guests at the predetermined check-in time.
During reservations, stay available to remedy any issues that may arise. Alternatively, provide guests with a designated and reliable point-of-contact.
Genuine reviews are the cornerstone of our trusted community. Leave a review for guests within 14 days of checkout.
Learn more about Hospitality Standards at our Help Center.
Download the Airbnb app and learn more about the art and science of Hospitality.
Don't have a smart phone? Don't worry. Hospitality content is also available in our Help Center.