Changing or canceling an active trip as a Host
Sometimes, unexpected events and emergencies pop up at the last minute. If you need to change or cancel a guest's reservation, you have options.
Reservations become active 24 hours before check-in. At that point, you might notice a reservation’s status switch to “Arrives tomorrow.”
You can change a confirmed reservation the same way you’d change an upcoming one: Just send your guest a trip change request.
Canceling within 24 hours of check-in, or after a trip has started, is a special situation, however—you’ll need to contact us for help with that.
In either case, message your guest to let them know what’s going on.
Canceling a reservation mid-trip is a big deal. Penalties will be applied unless the cancellation reason meets certain limited exceptions. Try to avoid it if you can.
- HostHow a Host cancels a bookingYou can cancel a reservation as a Host, but if the check-in time is within 24 hours, the option to cancel online may not be available.
- Changes, cancellations, and refundsSometimes things come up and either you or your guest has a change of plans. To keep things running smoothly, here’s some helpful info.
- HostModifying a reservation as a HostYou can submit a change request to your guest. If the guest accepts, the reservation will be updated.