Canceling a trip due to extenuating circumstances

Not to worry. If you need to cancel your reservation because of an emergency or unavoidable circumstance, we can help:

1. Read our Extenuating Circumstances Policy to check if you’re covered
2. Make sure you have any required documentation available
3. Cancel your stay or Airbnb Experience by selecting I have an extenuating circumstance
4. Contact us to file a claim, and we’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case

Important: Claims must be submitted within 14 days of cancellation.