Canceling a trip due to extenuating circumstances

Note: If you need to cancel because of the COVID-19 pandemic, please read this article about your options.

Not to worry. If you need to cancel your reservation because of an emergency or unavoidable circumstance, we can help:

Read our Extenuating Circumstances Policy to check if you’re covered
Make sure you have any required documentation available
Cancel your stay or Airbnb Experience by selecting I have an extenuating circumstance
Contact us to file a claim, and we’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case

Important: Claims must be submitted within 14 days of cancellation.

Did this article help?

Guest
Extenuating Circumstances Policy
Find details on how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or il…
Guest
Find the cancellation policy for your stay
The amount of any refund depends on the Host’s cancellation policy and the time and date you cancel.
How cancellations work
Sometimes things come up and you have to cancel. To keep things running smoothly, here’s how you can cancel a reservation.

Get help with your reservations, account, and more.

Related articles