The Guest Refund Policy supports guests in the event they experience a travel issue. A travel issue generally falls into one of 3 categories: (1) the host cancels the reservation shortly before check-in or the host fails to provide access to the listing booked, (2) the listing booked is misrepresented or lacks in promised amenities or items, or (3) the listing is not generally clean or as described. To make a claim, read more here.
The following are scenarios addressed by the Guest Refund Policy. The guest arrived to the listing and notified Airbnb within 24 hours that:
The Guest Refund Policy is available to all Airbnb guests who have booked on the site, no matter the destination they’re traveling to or their country of residence. The Guest Refund Policy is not insurance and does not replace your traveler’s insurance. Make sure you review and understand the terms of your insurance policy and what it covers and does not cover. Full details are found in the Policy Center.