An update for Hosts who use the email alias feature

Here’s what Hosts need to know about contacting guests.
By Airbnb on Mar 22, 2023
1 min read
Updated Mar 22, 2023

We know how important it is for you to communicate seamlessly with your guests, so we’re constantly working to simplify how you can connect and share information.

To protect the privacy of our community, Airbnb has never shared guest or Host email addresses with other guests or Hosts. One of the ways Hosts could contact guests was through our email alias feature, which created a unique and anonymous email for guests—something like

Airbnb messaging is the core place where Hosts and guests globally communicate and we’re retiring the email alias feature on September 30, 2023.

If you relied on the email alias to send important documents, there are still several ways you can share this information with guests:

  • Using Airbnb messaging, or by calling or texting. These features won’t change.
  • Posting detailed info directly on your listing. Guests can access these details whenever they need them.
  • Sending links to documents. You can send links in Airbnb messaging.

We’re always evolving our tools to help you communicate effectively with your guests, and we value your feedback.

Mar 22, 2023
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