Open Homes · Medical Stays
Host people in need of critical care and respite
Offer free, temporary housing to people who need a place to call home.
Partners and guestsPartners and guests
Nancy & Pearl from Fisher House
Partners and guestsPartners and guests
Open Homes · Medical Stays
Host people in need of critical care and respite
Offer free, temporary housing to people who need a place to call home.
Many people need to travel for medical reasons, and too often the cost of temporary accommodations can be a major barrier to accessing life-saving treatment or critical respite during recovery. Having free, short-term housing can help ease a patient’s financial concerns, while giving them the hope and energy they need to overcome illness.
That’s where the Open Homes community comes in. Hosts can provide a free and welcoming space for people to heal.

Your home can give someone the peace-of-mind they need to recover.

Your home can give someone the peace-of-mind they need to recover.

Many people need to travel for medical reasons, and too often the cost of temporary accommodations can be a major barrier to accessing life-saving treatment or critical respite during recovery. Having free, short-term housing can help ease a patient’s financial concerns, while giving them the hope and energy they need to overcome illness.
That’s where the Open Homes community comes in. Hosts can provide a free and welcoming space for people to heal.
Thank you very much! We laughed, danced, cooked, toured & we lived. It’s been a long time since we have lived.
Maria
Make-A-Wish guest
Thank you very much! We laughed, danced, cooked, toured & we lived. It’s been a long time since we have lived.
Maria
Make-A-Wish guest

How you’ll host

TREATMENT STAYS
Open Homes partners with nonprofits like Fisher House Foundation to help place patients near medical centers. During these stays, your role is to offer a comfortable space to stay while they or their loved one receives treatment at a nearby hospital.
Patients will be accompanied by their family or caregiver. They’ll also have a dedicated nonprofit coordinator who offers them support throughout their stay. These stays are usually 1 to 2 weeks.
Partner logo
Partner clients
Partner clients
TREATMENT STAYS
Open Homes partners with nonprofits like Fisher House Foundation to help place patients near medical centers. During these stays, your role is to offer a comfortable space to stay while they or their loved one receives treatment at a nearby hospital.
Patients will be accompanied by their family or caregiver. They’ll also have a dedicated nonprofit coordinator who offers them support throughout their stay. These stays are usually 1 to 2 weeks.
Partner logo
RESPITE STAYS
Open Homes partners with nonprofits like Make-A-Wish to provide housing for critically ill children and their families who are granted a respite vacation. These trips can have a profound impact on their recovery. Your role will be to offer a welcoming space for the family to decompress and bond.
They’ll have a dedicated nonprofit coordinator who offers them support throughout their stay. These stays are usually 5 to 10 days.
Partner logo
Partner clients
Partner clients
RESPITE STAYS
Open Homes partners with nonprofits like Make-A-Wish to provide housing for critically ill children and their families who are granted a respite vacation. These trips can have a profound impact on their recovery. Your role will be to offer a welcoming space for the family to decompress and bond.
They’ll have a dedicated nonprofit coordinator who offers them support throughout their stay. These stays are usually 5 to 10 days.
Partner logo
The coordinator from Hospitality Homes was lovely all around. She arranged for a family of four to stay in our place for one night. She was so friendly and easy to communicate with. She gave me all the information I needed about the family and let them know about our house rules, etc. The family was lovely too. It was a good experience all around.
Jennifer
Airbnb Host
The coordinator from Hospitality Homes was lovely all around. She arranged for a family of four to stay in our place for one night. She was so friendly and easy to communicate with. She gave me all the information I needed about the family and let them know about our house rules, etc. The family was lovely too. It was a good experience all around.
Jennifer
Airbnb Host

How it works

Create a listing
Tell us about your space and any accessibility features it might have.
The Airbnb Open Homes program has helped Hospitality Homes serve more guests - the ones who often end up on our wait list - by providing free Airbnb stays for up to two weeks at a time when family resources - mental, physical, financial - are depleted.
Marianne Jones
Executive Director, Hospitality Homes
The Airbnb Open Homes program has helped Hospitality Homes serve more guests - the ones who often end up on our wait list - by providing free Airbnb stays for up to two weeks at a time when family resources - mental, physical, financial - are depleted.
Marianne Jones
Executive Director, Hospitality Homes

How we support you

We know this can feel like a big commitment. That’s why we do our best to offer resources and protections before and during a stay.
24/7 phone support and resources
You’re not in this alone. In addition to Airbnb’s 24/7 customer support team, you’ll have access to a specialized team for any questions about an Open Homes reservation. For stays that are arranged by our nonprofit partners, you might also have the support of a representative or caseworker. Read about how Airbnb keeps the community safe.
Reimbursements for property damage
Though accidents are rare, we understand you may need protection. The Host Guarantee will reimburse every host for qualifying property damages up to $1,000,000.

Your questions answered

How does Open Homes for medical stays work?

To facilitate stays for medical patients and caregivers, Open Homes has partnered with vetted nonprofit organizations who identify guests in need and book the accommodations on their behalf, or provide guidance so that guests may book themselves. Guests are often people on a respite stay following treatment, or family members travelling to visit loved ones while they receive treatment.

Reservations booked by our nonprofit partners on behalf of their clients are subject to Airbnb’s Terms of Service, including the Host Guarantee.

How can I sign up to host guests traveling for medical reasons?

If you are interested in hosting a guest traveling for medical reasons for free through the Open Homes platform, then you can Sign Up your listing.

At present, Open Homes is focused on supporting the following groups:

  • People displaced due to a natural disaster and first responders/relief workers deployed to respond to a disaster
  • Refugees and asylum seekers
  • Medical patients and caregivers traveling for treatment or who require a respite stay

When you sign up for Open Homes, you can choose whether you would like to sign up to host one, two, or all of the above mentioned groups.

You can choose whether to sign up an existing Airbnb listing or create a new listing just for Open Homes. If you choose to sign up an existing listing, you will manage your paid Airbnb as well as Open Homes stays from the same calendar.

The organizations that Open Homes partners with may have questions regarding the suitability of your listing for their guest. These partners will reach out before a stay via the message thread and ask if necessary. You can help answer common questions by including a detailed description of your space and surrounding area when you sign up to Open Homes, as well as writing a complete profile for yourself.

Can I use Open Homes for a medical stays as a guest?

Open Homes works exclusively through partner organizations who identify guests and book homes on their behalf.

At this time, Open Homes isn’t able to support individual requests from medical patients and caregivers for free Open Homes stays.

What organizations partner with Open Homes for medical stays?

Open Homes has partnered with a number of vetted nonprofit and government agencies that are specialized in supporting medical patients and their caregivers. For more information about Open Homes partnerships, please contact our support team at openhomes@airbnb.com.

How do I know my guest is a patient or a caregiver?

Open Homes has partnered with vetted nonprofit organizations that support medical patients and their caregivers. Representatives of these organizations are the ones identifying guests in need and facilitating their booking.

As a host, you can communicate with the booker via Airbnb’s messaging function prior to accepting their reservation to learn more about the guest and make sure that your place would be suitable for the stay. You can also review a booker’s history on Airbnb by checking out their profile page and reading reviews from past hosts.

All guests booking a reservation on Airbnb are asked to provide their full name, date of birth, photo, phone number, email address, and payment information to Airbnb before booking. Home hosts also have the option to require guests to provide Airbnb with a government ID before booking their listing. While no screening system is perfect, globally we run hosts and guests against regulatory, terrorist, and sanctions watchlists. For hosts and guests in the United States, we also conduct background checks.

Airbnb is a platform built on trust. You can read more about how we build trust on our website. If you have any concerns, please reach out to the Open Homes support team directly at openhomessupport@airbnb.com.

What support is available to me as a host?

A dedicated Airbnb support team is available exclusively to both hosts and guests with issues or questions regarding Open Homes reservations. Open Homes support specialists are available Monday-Friday, 9am-6pm Eastern Standard Time and 9am-6pm Greenwich Mean Time. Email us at openhomes@airbnb.com for help.

In addition, a caseworker from the partner organization will be available throughout the stay to support communication and answer any questions or concerns that you or their client may have.

If you require urgent support outside of the dedicated Open Homes support team’s hours, Airbnb’s community support specialists are available 24 hours a day, 7 days a week to all guests and hosts. You can contact them by following this link.

For information not related to an Open Homes reservation, please search the Help Center for answers to many common questions.

Join a community that wants to give back in a new, more personal way.

Have questions?
Find answers in our Help Center or send us a note at openhomessupport@airbnb.com.
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