What are guest service fees?
Airbnb charges guests a 6-12% service fee every time a reservation is booked for the use of our online platform. This service fee is added to guest payments. It covers the cost of running the site and allows us to offer amazing 24/7 customer service. We also charge hosts a host service fee to cover the cost of processing payments.
The exact percentage for the guest service fee depends on the subtotal of the reservation. The higher the total, the lower the percentage so guests can save money when booking large reservations.
Both guest and host service fees are calculated from the reservation subtotal. The subtotal is the complete price of a reservation before service fees have been added and is calculated from the listing's pricing settings.
After entering the exact dates and number of guests for a reservation, guests will see the service fee included or quoted on a listing’s page. The exact fee is located on the checkout page before submitting a reservation request and on any guest billing receipt.
Depending on the laws of the jurisdiction involved, VAT on the service fees may be included as an additional amount over and above the total 6-12% service fee. The service fee presented to you on our website will include such VAT when applicable. Please note that accommodation fees are charged to the guest directly by the host and may or may not contain local taxes including VAT as well, depending on the business status and local regulations applicable to the host.
If a reservation request is retracted, expires or is declined, we do not charge the service fee. If a guest cancels a reservation, the service fee is non-refundable. If a guest chooses to be refunded after a host cancellation, the service fee is refunded. If a reservation is altered, the services fee adjusts according to the new subtotal.
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