- Getting Started
- Account & Profile
- Deciding to Host
- Your Listings
- Your Reservations
- Getting Paid
- Additional Hosts
- Hospitality Standards
- Community Center
- Business Travel
- Trust & Safety
How can I keep my account secure?
Review the tips below to learn more about how you can help keep your account and information secure.
If you make a change to sensitive account information, we may send you an account alert or ask you to confirm the change by entering a security code sent to your verified phone number.
Create a password that's at least 8 characters, and contains a unique combination of letters, numbers, and symbols. Don't use the password you create for your Airbnb account for other accounts (ex: your email account). Learn how to update your password.
A few general guidelines to help you stay safe online:
- Always log in at https://www.airbnb.com: Check any page's URL before you enter your login info—when in doubt, you can always type https://www.airbnb.com directly into your browser.
- Turn browser security alerts on: Many newer browsers have built-in security protection that might be able to warn you if you're about to visit an unsecure website.
- Install a pop-up blocker and antivirus software: Install a pop-up blocker or antivirus software from a trustworthy source. Remember to run scans for viruses and malware frequently, and keep your antivirus software up-to-date.
- Check the sender: Don't click any links or download any attachments unless you know and trust the source.
Off-site payments and messages
Airbnb will never ask you to pay elsewhere—and we ask that you keep all payment and communication on the Airbnb platform. Don't share your email address before a booking is accepted or transfer funds outside the Airbnb system, and always carefully examine emails claiming to be from Airbnb.
If you encounter a suspicious profile, listing, or message thread, flag it for review. If someone emails you asking you to pay or accept payment off-site, report it to firstname.lastname@example.org right away.