Welcome! How can we help?
- Getting Started
- Account & Profile
- Deciding to Host
- Your Listings
- Your Reservations
- Getting Paid
- Hospitality Standards
- Business Travel
- Trust & Safety
How can I keep my account secure?
We take account security seriously. If you make a change to sensitive account information, we may send you an account alert or ask you to confirm the change by entering a security code sent to your verified phone number.
Here are a few guidelines to help keep your account safe:
- Never enter your login credentials on an unsecured webpage. The beginning of any Airbnb address should start with "https://" and, depending on your browser, you may also see a lock icon.
- Keep all payment and communication on Airbnb. We can only help safeguard your account and payment when all communication and related transactions occur within our systems. Airbnb will never ask you to pay elsewhere.
- Do not click any links or download any attachments from unverified sources.
- Install a pop-up blocker from a trustworthy source or keep your preferred browser updated, installing the latest version whenever possible.
- Install a personal firewall and antivirus software. Remember to run scans for viruses and malware frequently, and keep your antivirus software updated. Enable auto-updates on your device so that you're always using the most up-to-date software.
- Change passwords regularly and use different passwords across all accounts, including your email account and Airbnb account. We recommend that you use a password at least 8-10 characters that contains a unique combination of letters, numbers, and symbols.
- Be careful where you enter your passwords. If in doubt, visit https://www.airbnb.com instead of clicking on an email link, or bookmark our website for easy navigation. Airbnb will never email you asking you to confirm your password.
- If you encounter a suspicious profile, listing, or message thread, we encourage you to flag it for review by our Trust and Safety Team.
Very rarely, people who abuse our systems may try to get you to communicate or pay outside Airbnb. These actions can expose you to fraud, scams, or phishing. Never share your email address before a booking is accepted or transfer funds outside the Airbnb system, and always carefully examine emails claiming to be from Airbnb. Examples of common scams include:
- Advance Fee Scam: a type of scam in which an individual offers money or another reward in exchange for you transferring money through various payment services outside of Airbnb.
- Phishing Scam: a type of scam in which someone will send an email or link that is made to look like it's from Airbnb or another trusted site. These messages are designed to trick you into providing confidential information—such as passwords or other email addresses—and may contain malware, which is malicious software that gains access to your computer to gather your personal information, including passwords.
- Travel Scam: a type of scam in which someone will encourage you to secure your "too good to be true" listing by sending payment via wire transfer or with an advanced deposit in order to collect the money without providing the advertised accommodation.
- Overpayment Scam: a type of scam in which someone will offer more than what your listing may be worth, and ask you to repay them in cash.