How to check in to your home reservation

Getting ready to check in? Here’s how to access your place smoothly—whether you’re planning ahead or already on your way.

Where to find your check-in instructions

If there’s self check-in, your door or lockbox code will be emailed and sent as a message 48 hours before your arrival. You’ll find all your check-in details, including any entry codes and other information, under your reservations on your Trips page.

If you’ve invited guests to your home reservation, they’ll also have access to check-in and checkout instructions, plus messages from the host.

Coordinating check-in with your host

You can always message your host earlier to confirm additional check-in arrangements. For example, you can ask about early check-in times or where to park.

You’ll get your check-in instructions 48 hours before arrival

Your host will provide detailed check-in instructions 48 hours (local time) before your reservation starts. These instructions typically include:

• Exact address and directions
• How to access the property (codes, keys, or meeting details)
• Parking information
• Wifi password
• House rules and important details
• Host’s contact information

Pro tip: Screenshot or save these instructions offline in case you lose internet connection while traveling.

What happens when you check-in

Here’s what to expect based on your check-in method:

• In-person meeting: The host, co-host, concierge, or neighbor will meet you to give you keys or an access code
• Lockbox: Metal box with a key inside, opened with a combination code
• Keypad or smart lock: Enter a code directly on the door

If you’re meeting in person, factor in extra time for potential delays (traffic, late flights, etc.), and let your host know if you’re running late.

If you can’t access the property

If you can't find the place or you’re having trouble accessing the property, contact your host.

If your scheduled check-in time has passed, and your host hasn’t responded for 2 or more hours, please contact us.

If you or your invited guests are having trouble checking into your hotel, first confirm that the hotel has all of your party accounted for in the booking. Also know that hotels will ask you for a valid photo ID for identity verification. For further assistance, please, contact us.