If you get a message that your reservation couldn’t be completed when you’re booking a place to stay, there are a few things you should check.
Usually we take care of verifying your identity as part of the booking process, but if there was a problem, we may have reached out to you to get more information.
Sometimes details of a reservation get flagged by our automated screening process to prevent parties. Review the information about our reservation screening to find out more.
There are lots of reasons a payment method might prevent you from completing a reservation, including expired credit cards or insufficient funds. learn more about troubleshooting tips for payment methods.
Double-check that the dates you want are available if you can’t book. You may also want to message the host by clicking or tapping Contact Host on the listing. They may have some requirements, like minimum nights to book, that your request doesn’t meet.
Still can’t book your reservation? Contact us for more help.