Canada Gift Card Terms and Conditions

Last updated on June 10, 2025

These Canada Gift Card Terms and Conditions (“Gift Card Terms”) govern your use of Airbnb Gift Cards ("Gift Cards") on the Airbnb Platform. Your use of Gift Cards and the services available via the Airbnb Platform shall be subject to Airbnb’s Terms of Service (“Terms”); if you see an undefined term in these Gift Card Terms, it has the same definition as in the Terms.

1. About Your Card

Gift Cards sold in Canada are issued by Airbnb Ireland UC (“Issuer”). Gift Cards can be purchased through www.airbnb.ca/giftcards and from authorized third-party distributors. Gift Cards may be issued in either electronic or physical form, at the discretion of Issuer.

You must have an Airbnb account in order to use a Gift Card. If you do not have an Airbnb account, you’ll need to create one in order to use a Gift Card. You can add a Gift Card to your Airbnb account by visiting airbnb.ca/gift (English) or fr.airbnb.ca/cadeau (French). Once added, the entire Gift Card value will be transferred to and shown on your Airbnb account as your Gift Card balance. Gift Card balance(s) may only be redeemed toward the purchase of eligible services on the Airbnb platform provided by Airbnb Ireland UC and its affiliates. Any purchase made with a Gift Card will be deducted from your Gift Card balance(s), and any unused Gift Card balance(s) will remain on your Airbnb account until used. If a purchase exceeds your existing Gift Card balance(s), the remaining amount due must be paid with another Payment Method. You can view your Gift Card balance(s) by signing in to your Airbnb account.

2. Expiration; Fees

No fees of any kind apply to Gift Cards, and Gift Cards and Gift Card balance(s) do not expire. These Gift Card Terms remain applicable until your entire Gift Card balance has been spent.

3. Limitations

Gift Cards purchased in Canada can only be used by individuals residing in Canada. You must also have a valid Payment Method issued in Canada.

Gift Cards may only be applied towards charges for booking Accommodations, Experiences or Services; they may not be applied towards other charges in connection with services available on the Airbnb Platform, including but not limited to: changes to existing reservations, Resolution Center payments, Damage Report amounts, or the purchase of other Gift Cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Gift Cards have no cash value. Once a Gift Card is added to an Airbnb account, its value cannot be transferred to another person or Airbnb account; a Gift Card balance on an Airbnb account may not be cashed out or transferred to another Airbnb account.

4. Lost, Stolen, or Destroyed Gift Cards; Gift Cards Used Without Permission

Please safeguard your Gift Card. Once a digital Gift Card is electronically transmitted to the purchaser or designated recipient, or a physical Gift Card is delivered to the purchaser or designated recipient, whichever is applicable, the risk of loss and title for the Gift Card pass to the purchaser or designated recipient. Issuer is not responsible if any Gift Card is lost, stolen, destroyed, or used without your permission.

5. Fraud

Issuer and its affiliates reserve the right to any remedy, including refusal to issue or honor a Gift Card, in the event of suspected fraud. Issuer and its affiliates also reserve the right to refuse to honor a Gift Card that is obtained from unauthorized sellers and resellers. We will have the right to close a Member’s account and charge alternative Payment Methods if a fraudulently obtained Gift Card is redeemed and/or used to make or attempt purchases on the Airbnb Platform.

6. Limitation of Liability

(If you are a resident of the Province of Quebec, the following Limitation of Liability provision does not apply.)

To the maximum extent permitted by law, we make no warranties, express or implied, with respect to Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. To the maximum extent permitted by law, in the event a Gift Card is non-functional, your sole remedy, and our sole liability, will be the replacement of such Gift Card. Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

7. Disputes

Any dispute or claim relating in any way to Gift Cards will be resolved in accordance with the Governing Law and Dispute Resolution section of the Terms.

8. General Terms

For Canada, Gift Cards are issued by:

Airbnb Ireland UC
8 Hanover Quay
Dublin 2, D02 DP23
Ireland

Obtain Gift Card or balance information by signing in to your Airbnb account or by contacting us at 1-866-393-3393.

THIS PROVISION APPLIES ONLY IF YOU RESIDE IN THE PROVINCE OF QUEBEC: If you are a consumer residing in Quebec, these Gift Card Terms are governed by and construed in accordance with the laws of the province of Quebec and the federal laws of Canada applicable therein and your purchase, receipt, and/or redemption of a Gift Card is subject to the laws of the province of Quebec and the federal laws of Canada applicable therein.

THIS PROVISION DOES NOT APPLY IF YOU RESIDE IN THE PROVINCE OF QUEBEC: These Gift Card Terms are governed by and construed in accordance with Irish law, and your purchase, receipt, and/or redemption of a Gift Card is subject to Irish law unless otherwise specified in the Applicable Law and Jurisdiction section of the Terms.

Issuer may modify these Gift Card Terms at any time. When we make material changes to these Gift Card Terms, we will post the revised Gift Card Terms on the Airbnb Platform and update the “Last Updated” date at the top of these Gift Card Terms. We will also provide you with notice of any material changes by email at least 30 days before the date they become effective, and will inform you about your right to terminate your Terms of Service agreement with Airbnb. Unless you terminate your agreement with Airbnb before the date the revised Gift Card Terms become effective, your continued access to or use of the Airbnb Platform will constitute acceptance of the revised Gift Card Terms. All terms and conditions are applicable to the extent permitted by law.

Changes made to these Gift Card Terms may be in respect of: (i) the claiming and redemption of Gift Cards; (ii) limitations of use of Gift Cards; (iii) risk of loss or fraud; (iv) limitation of liability; (v) resolution of, or any claim related to, disputes; or (vi) the general terms including modifications, governing law and jurisdiction, and definitions.

9. Language

You acknowledge that a French version of this document is available to you. Le titulaire de carte reconnait qu’une version française de cette entente est disponible.