Rules
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Host
Why was my promotion removed?
Why was my promotion removed?
We want to ensure promotions are great deals for guests and reward hosts who offer true discounts. We may remove a promotion if we determine that it violates the Host Discount Policy.
For example, when a host raises their price right before applying a promotion, or while the promotion is running, the discount can be misleading to guests and may be removed—because it’s based on an inflated price, rather than the price the host typically offers for those dates.
Removing promotions ensures the quality of discounts on Airbnb so that they’re based on true discounts that are great deals for guests. You may appeal such a decision by contacting customer service.
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- HostPromotion datesFor certain types of promotions, Airbnb will identify dates on which a promotion could be most effective at attracting guests.
- HostWhy do my prices change when I create a custom promotion?We make sure promotions are true discounts—that means your new price needs to be lower than your typical price for that specific date.
- HostWhy aren’t custom promotions available for my listing?Plus listings, Luxe listings, and hotels aren’t eligible for custom promotions. Your listing also must have at least 3 bookings before it’s …
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