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If a Host offers you a different place to stay

Sometimes a Host might offer you an alternative listing if the one you wanted has become unavailable—and it’s completely up to you if you want to accept or decline it.

Before you have a confirmed reservation

If you don’t have a confirmed reservation yet and the Host offers you a different listing from the one you discussed, you can book their suggested stay or simply look for a new place.

Please make sure the Host’s suggested alternative would work for your trip before confirming.

After your reservation is confirmed

If your Host is asking you to stay in a different listing than you originally booked and you’re okay with a switch, your Host can change the reservation

If you don’t want to change your reservation, or if your Host is asking you to switch without officially changing the reservation on Airbnb, ask the Host to cancel your reservation so you can get a full refund or find another place to stay.

If the Host’s place is significantly different when you arrive

If you’ve already checked in and you believe that the Host’s place is not the listing you booked on Airbnb, document the issue and message your Host within 72 hours of discovering the issue. Your Host may be able to fix it right away. 

If the listing is significantly different than advertised and your Host can’t resolve the issue, we’ll help you find a similar place, depending on availability at comparable pricing. If a similar place isn’t available or you’d prefer not to rebook, we’ll give you a full or partial refund. Read more about our Rebooking and Refund Policy

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