How do I add check-in and checkout instructions to my listing?

You can add or update the check-in and checkout instructions for your listing in the Listing section of your account. Guests won’t be able to find the check-in instructions until 48 hours before their reservation starts, but the checkout instructions will be available to guests prior to booking.

Add check-in instructions

To add check-in instructions to your listing:

Note: Self check-in may not be available in all countries.

Check-in method options

Options available for check-in methods include:

• Smart lock: A lock guests open with a mobile app or keypad
• Keypad: Guests can open the door with a code
• Lockbox: The key is stored in a small safe, which guests can open with a code
• Building staff: Someone is available 24 hours a day to let guests in
• Host greets you: A Host or Co-Host will meet guests to exchange the key
• Other: Guests can use a different method not listed above

Add checkout instructions

To add checkout instructions to your listing:

Checkout instructions options

Options available for checkout instructions include:

• Return keys: Ask guests to return the keys
• Lock up: Ask guests to lock the entrance door or close the windows
• Turn things off: Ask guests to turn things off
• Throw trash away: Ask guests to throw the trash in the bin
• Put dirty dishes in the sink: Ask guests to put dirty dishes in the sink
• Additional requests: Any additional checkout instruction not listed above