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How-to
Host

How do I add check-in and checkout instructions to my listing?

You can add or update the check-in and checkout instructions for your listing in the Listing section of your account. Guests won’t be able to find the check-in instructions until 48 hours before their reservation starts, but the checkout instructions will be available to guests prior to booking.

Add check-in instructions

To add check-in instructions to your listing:

  1. Go to Listings and select the listing you want to edit
  2. Under Info for guests, select Check-in method
  3. Select the option that suits you best, add additional instructions, and click Save

Note: Self check-in may not be available in all countries.

Check-in method options

Options available for check-in methods include:

  • Smart lock: A lock guests open with a mobile app or keypad
  • Keypad: Guests can open the door with a code
  • Lockbox: The key is stored in a small safe, which guests can open with a code
  • Building staff: Someone is available 24 hours a day to let guests in
  • Host greets you: A Host or Co-Host will meet guests to exchange the key
  • Other: Guests can use a different method not listed above

Add checkout instructions

To add checkout instructions to your listing:

  1. Go to Listings and select the listing you want to edit
  2. Under Info for guests, select Checkout instructions, and click Add instruction
  3. Select the option that suits you best and click Save

Checkout instructions options

Options available for checkout instructions include:

  • Return keys: Ask guests to return the keys
  • Lock up: Ask guests to lock the entrance door or close the windows
  • Turn things off: Ask guests to turn things off
  • Throw trash away: Ask guests to throw the trash in the bin
  • Put dirty dishes in the sink: Ask guests to put dirty dishes in the sink
  • Additional requests: Any additional checkout instruction not listed above
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