Why does Airbnb charge a service fee for experiences?
Unless otherwise agreed to by the host and Airbnb, we charge a 20% service fee for experiences to help cover the costs of the products, services, and support we provide, including maintaining liability insurance for most experiences. The amount of the service fee is calculated from the price that hosts set for their experience. Guests who are looking at experiences see the total price that they’ll pay to make a booking. No other service fees are charged to guests at this time.
Airbnb automatically withholds service fees from host payouts after a completed booking. Payouts are released 24 hours after the experience, or the first experience in an immersion. Hosts are paid out their earnings with the service fees already removed. They don’t need to reimburse Airbnb for service fees.
If your guest requests a refund for a booking that had a fee applied, please contact us and we can help you issue the right amount.
Airbnb doesn't charge any service fees for social impact experiences—100% of social impact proceeds go to a nonprofit.