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How-to

If you're injured on an Airbnb service or experience

Your safety is a top priority. If you’re injured or require medical attention during a service or experience, get yourself to a safe place and contact local emergency services immediately.

Once you’re safe and your immediate concerns have been addressed, report the incident to us. The fastest way is to use your Airbnb app, tap your Profile and select Get help, then tap Contact us under your trip.

Find more safety tips and guidelines for stays and experiences.

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