What are guest service fees?
We charge a 6-12% guest service fee every time a reservation is booked. This covers the cost of running Airbnb. Service fees are calculated from the reservation subtotal, which is the price of a reservation that has been set (before service fees have been added) in the listing's pricing settings.
The exact percentage used for the guest service fee depends on the subtotal of the reservation. It's a steady decline from 12% to 6% as the reservation amount increases, so guests can save money when booking large reservations.
After entering the exact dates and number of guests for a reservation, guests will see the service fee included or quoted on a listing's page. The exact fee is located on the checkout page before submitting a reservation request and on any guest billing receipt.
Depending on the laws of the jurisdiction involved, VAT on the service fees may be included as an additional amount over and above the total 6-12% service fee. The service fee presented will include such VAT when applicable. Please note that accommodation fees are charged to the guest directly by the host and may or may not contain local taxes including VAT as well, depending on the business status and local regulations applicable to the host.
If a reservation request is retracted, expires or is declined, we do not charge the service fee. If a guest cancels a reservation, the service fee is non-refundable. If a guest chooses to be refunded after a host cancellation, the service fee is refunded. If a reservation is altered, the services fee adjusts according to the new subtotal.
We also charge hosts a host service fee to cover the cost of processing payments.