Your peace of mind is priceless. So we don't charge for it. Every single booking on Airbnb is covered by our Host Guarantee - at no cost to you. Sleep easy. You're worth it.
We don't just say that we value our hosts. We back it up - to the tune of $1,000,000. That's an unmatched level of protection in the travel industry. You're part of the Airbnb family, and we stand by our family.
Airbnb has partnered with Lloyd's of London, one of the world's most reputable names in insurance. So in the rare case when something goes wrong, you'll know that forces are conspiring to protect you.
Although you're unlikely to experience any issues with property damage on Airbnb, we understand that you need protection. The Host Guarantee will reimburse you for damage to your property up to $1,000,000.
It's the latest example of Airbnb's commitment to creating a safe and trusted community around the world.
The Host Guarantee provides protection for up to $1,000,000 in damages to covered property in the rare event of guest damages, in eligible countries (see below). These payments are subject to certain conditions, limitations, and exclusions, the details of which can be found in our terms and conditions.
The Guarantee Payment Request form can be submitted online.
Hosts seeking payment under the Host Guarantee agree to cooperate with Airbnb and its insurers, including providing documentation of the loss they’re claiming and agreeing to inspection in the rare cases it may be necessary.
The Host Guarantee is not insurance and should not be considered as a replacement or stand-in for homeowners or renters insurance. The Host Guarantee does not cover:
Hosts may want to secure or remove such valuables when renting their place, and may want to consider independent insurance to cover such items. The Host Guarantee does not cover reasonable wear and tear. Hosts can take advantage of our user-friendly system to implement a security deposit to cover wear and tear, if they'd like to.
Hosts in Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, Puerto Rico, Singapore, South Korea, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, and United States are currently eligible. We are committed to implementing the Host Guarantee in other countries and are actively working to do so.
Log in to Airbnb, and then submit online. Payment requests are subject to the terms of the Host Guarantee, so we urge you to read through the terms and conditions prior to submitting a claim.
Here are some examples of documentation and information that will help process your Payment Request as quickly as possible:
The Host Guarantee does not cover reasonable wear and tear. Hosts can use our easy system to implement a security deposit to cover wear and tear, if they so choose. The Host Guarantee is designed to cover rare instances of damage. For smaller, simpler accidents (like a broken glass), a security deposit can be useful for hosts.
Adding a security deposit to your listing is easy. Go to Manage Listing for your property, and then change your security deposit setting in the Pricing and Terms section. The Hosting tab is the quickest way to navigate there.
The Host Guarantee is not insurance and should not be considered as a replacement or stand-in for homeowners or renters insurance. Hosts may want to consider independent insurance to cover valuable items like jewelry, artwork, or collectibles.
We strongly encourage all hosts to review and understand the terms of their insurance policy and what it covers and does not cover. Not all insurance plans will cover damage or loss to property caused by a guest that rents your space.
The length of process will vary depending on the severity of the case, the quality of documentation, and the cooperation of the host and guest, but we strive to resolve most cases within a week of their submission.