Tutorials & FAQ

Get the answers to your questions by watching these short tutorial videos :

Get the answers to your questions by watching these short tutorial videos :

Account & Listings Set Up

Account & Listings Set Up

Discounts & Rule Sets

Discounts & Rule Sets

Reservations

Reservations

FAQs

How to handle an overbooking ?

If your listing is no longer available but you can accommodate your guest in another listing, modify the current reservation by offering him/her another listing you manage. Here is how to do it

Hosts can cancel reservations penalty-free under certain limited circumstances : here is how to do it

Awaiting payment means that a host has accepted a guest's reservation request, but the guest's payment hasn’t gone through yet. In most cases, this means the guest needs to update information related to their payment method. More info here

If you’re a host who has provided your business ID and relevant tourist tax registration info, you may be eligible to collect taxes directly from guests by using our professional hosting tools. More info here

1. Go to Reservations (you’ll need to log in to your account on a desktop computer or browser) If the reservation you're looking for isn't displayed, click the Completed tab 2. Click the three dots next to the reservation 3. Select VAT Invoice Find my VAT invoice

For long-term reservations, payments are collected and released in monthly installments. We charge your guest the first month upfront and release that first payment to you 24 hours after their scheduled check-in time. Future payments are released to your payout method on a monthly basis, based on the check-in date, for the duration of the reservation. More info here

An adjustment is an amount of money a host owes as a result of a cancellation, reservation change, or violation of our Guest Refund Policy. To check the status of an adjustment: Go to your Account Settings Click Transaction History Check the status of an adjustment

Need immediate help ? Contact our customer service:

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