Onboarding Guide

3 main steps to list your property on Airbnb

Step 1

Create a business account

Sign up as a business and automatically receive access to a suite of specialised tools and a customised view of the Airbnb website, designed for professional hosts.

Add ALL required information

Ensure that you have filled in the necessary information so that your account is set up for success.

Business Profile - Use your company name and upload a company logo or a team photo. Make sure to add a description of your property and your team. Link below.
Business Verification - Provide your business information such as your business registration number so that you are identified as a business on Airbnb. Link below
Phone Number - Include a phone number that you can be contacted with. If your main line is a recorded voice message (phone tree), please let your point of contact know they would be able to manually verify it for you.
Add your GST/VAT information to be GST exempted. Link below.
Add your bank account info - this is for Airbnb to send booking payments to your directly, after deducting the commission. Link below.

Add GST/VAT ID number

Add bank account info

Add business information

Enhance your profile

Step 2

Connect your channel manager

This is the most crucial step. Dedicate some undisturbed time and download your software's onboarding guide from below. These guides contain informative steps with screenshots to guide you through connecting Airbnb as a channel, and adding listings to your Airbnb account. If you can't find yours, contact your Account Manager or point of contact in Airbnb

Partner Onboarding Guides

SiteMinder & Little Hotelier

Onboarding guide here


Onboarding guide here


Onboarding guide here


Onboarding guide here


Onboarding guide here


Onboarding guide here

Hisite Hirum

Onboarding guide here

Software Partners list

Here is a list of all of our software partners.


Onboarding guide here

Mapping demo video here


Onboarding guide here


Onboarding guide here

Tourism Exchange Australia


Set your property up for success

Now that you're all set-up on our platform, we want to make sure you are geared for success. To build on our partnership on Airbnb, here are some tips and promotions to help you get those bookings.

Want to know more about how Airbnb works?

Click on the link below that will take you to page on FAQS on how reservations, payouts, listing and account settings work for Professional hosts


For account / reservation related enquiries, please contact the Community Support team via the Airbnb Help Centre.

For API related issues, please contact the channel manager support team directly.