Trust & Safety

Your safety is our priority

Sharing your space or passions with someone you’ve never met can feel like a leap of faith

Here’s how you can help ensure your hosting experience, and your guest’s trip, goes off without a hitch
1

Set clear expectations

Your listing should let potential guests know about the unique features and amenities of your home or experience. Even small details like the number of flights of stairs to your front door or the fitness level required for your experience can help make sure guests enjoy their time with you.

If you’re a home host, you can also outline specific expectations (like quiet hours) in your house rules.
2

Set guest requirements

Every guest is asked to provide their full name, date of birth, phone number, email address, and payment information to Airbnb before booking. Home hosts also have the option to require guests to provide Airbnb with a government ID before booking their listing.
3

Read profiles & reviews

If you want to know more about a guest before accepting their reservation request, check out their profile or read reviews from past hosts. Hosts and guests can only review each other after a reservation is complete, so you know the feedback you’re reading is based on actual experiences.
4

Get to know your guest in advance

Our secure messaging tool gives you the chance to get to know guests and answer or ask any questions that come up before or during the trip. Messaging is also a great place to coordinate things like check-in or provide local recommendations.
5

Keep safety info & equipment handy

It’s important to equip your home or experience and your guests with the safety essentials they might need during their trip. This includes things like a working smoke and carbon monoxide detector (hosts can order a free one here), a fire extinguisher, a first aid kit, and information on how to get in touch with local authorities.
6

We’re here for you 24/7

In the rare event that an issue should arise, our team is available 24/7 in 11 languages to support you and your guests—all you have to do is reach out. We offer things like rebooking assistance, refunds, reimbursements, our $1 million Host Guarantee, and insurance programs for home and experience hosts to help make things right.
1

Set clear expectations

Your listing should let potential guests know about the unique features and amenities of your home or experience. Even small details like the number of flights of stairs to your front door or the fitness level required for your experience can help make sure guests enjoy their time with you.

If you’re a home host, you can also outline specific expectations (like quiet hours) in your house rules.
2

Set guest requirements

Every guest is asked to provide their full name, date of birth, phone number, email address, and payment information to Airbnb before booking. Home hosts also have the option to require guests to provide Airbnb with a government ID before booking their listing.
3

Read profiles & reviews

If you want to know more about a guest before accepting their reservation request, check out their profile or read reviews from past hosts. Hosts and guests can only review each other after a reservation is complete, so you know the feedback you’re reading is based on actual experiences.
4

Get to know your guest in advance

Our secure messaging tool gives you the chance to get to know guests and answer or ask any questions that come up before or during the trip. Messaging is also a great place to coordinate things like check-in or provide local recommendations.
5

Keep safety info & equipment handy

It’s important to equip your home or experience and your guests with the safety essentials they might need during their trip. This includes things like a working smoke and carbon monoxide detector (hosts can order a free one here), a fire extinguisher, a first aid kit, and information on how to get in touch with local authorities.
6

We’re here for you 24/7

In the rare event that an issue should arise, our team is available 24/7 in 11 languages to support you and your guests—all you have to do is reach out. We offer things like rebooking assistance, refunds, reimbursements, our $1 million Host Guarantee, and insurance programs for home and experience hosts to help make things right.