Trust & Safety

Your safety is our priority

Safety and security are must-haves in any home. In addition to the steps Airbnb takes to help protect our community, we strongly urge both Hosts and guests to stay aware and take certain safety precautions when they’re hosting or traveling. To learn more about the importance of carbon monoxide while hosting, check out this article from our resource center.

Hosts can get a free carbon monoxide alarm

Smoke and carbon monoxide (CO) alarms save lives. That’s why we’re on a mission to get as many alarms into as many listings as possible. We ask that all listings be equipped with smoke alarms, and equipped with carbon monoxide alarms if the listings have fuel burning devices– check out our safety article here to learn more. For active Airbnb Hosts who cannot purchase their own carbon monoxide alarms, Airbnb will cover the costs, and send you a free alarm (Hosts will be responsible for applicable custom taxes).
Once you get and install your alarm(s), please do your part in updating your listing to reflect that on the listing page. We want to recognize the efforts Hosts like you put in every day to help keep your guests safe and at ease, and we appreciate your help as we work to improve the safety of our Airbnb community.
All Airbnb Hosts with an active listing can get a free smoke & carbon monoxide alarm. Each Host is limited to one alarm, but we strongly advise Hosts to install more alarms depending on the needs of your listing, and purchase additional alarms for any additional listings you have. Hosts can sign up by entering their shipping address into the order form above. Hosts who need additional alarms or want to receive them quicker are welcome to find them using sites like Amazon.com, Walmart.com or at their local hardware store. Program Terms and Conditions
For more details about our free alarm program, please visit our Help Center article.

Show guests you care about their safety

Information about safety features, including whether or not a home has smoke and carbon monoxide alarms is shown to the guest, throughout their booking and post-booking experience. For listings that either indicate that they do not have an alarm, or do not provide information on whether or not they have an alarm, guests are informed in the following ways:
Listing page: The amenity is crossed out under amenities and noted in the ‘Things to know’ section.
Reservation confirmation page: Shown under the ‘Things to Know’ section that the safety devices were not reported to be present.
Reservation confirmation email: Shown under the ‘Safety & Property Info’ section of the email, indicating that CO and smoke alarms are not reported to be present.
Reservation reminder email: Featured in the “Keep in mind” section of the email, saying the Host has not indicated a presence of a smoke / carbon monoxide alarm.

Update your listing page once you’ve installed your alarms

Make sure this information is added to your listing and your devices are tested regularly. You can add or update these details by following the below steps.
  1. Make sure you are logged into your Airbnb account and navigate to your Manage your listings page.
  2. Select the listing you would like to update
  3. Select “Listing details” from the left menu and click on “Guest Safety”
  4. Click the “Edit button” under “Guest Safety” and scroll down to the “Safety Devices” section
  5. Confirm whether or not you have an alarm.
  6. Save your changes
On our mobile app
  1. Go to the Hosting version of the app and select the listing you would like to update
  2. Scroll down and select the “Things your guests should know” section
  3. Scroll down to the “Safety devices” section and confirm whether you have an alarm
  4. Save your changes
Tips from the National Fire Protection Association (NFPA) on Liquified Petroleum Gas Safety
Liquified Petroleum (LP) Gas is the common name for any of several liquid mixtures of volatile and flammable gasses such as propane, butene and butane. According to the ​​National Fire Protection Association (NFPA), LP Gas is commonly used to power appliances such as dryers, stoves, grills, and heaters, but can quickly become a safety hazard if not stored or used properly. Below are some tips that can help prevent safety incidents related to LP gas leaks and explosions:
  • Minimize the risk of LP gas leaks or explosions, by storing gas containers properly. Do not place on the roof or store them where the container can be tampered with, damaged, or be exposed to excessive heat.
  • LP Gas appliances should be installed and serviced by a qualified plumber or professional. Do not install or do maintenance on an LP gas powered appliance, connection, or storage container on your own.
  • LP Gas containers that power indoor appliances (stoves, heaters, dryers, etc) should be placed outside, never in the home, or in the garage.
  • Do not try to install, modify, or repair valves, regulators, connectors, or controls on cylinder or tank parts.
  • Have older appliance connectors inspected for cracks and breaks, which can cause a gas leak.
  • Portable appliances should only be used indoors in accordance with the manufacturer instructions.
Unlike carbon monoxide, most LP gasses emit a distinct odor. If you smell gas inside your home, get out of the home quickly and call the fire department or emergency services. Do not go back in until you are told it is safe to do so.