To facilitate stays for refugees and asylum seekers, Open Homes has partnered with vetted nonprofit organizations who identify guests in need and book the accommodations on their behalf.
If you are interested in hosting a refugee or asylum seeker for free through the Open Homes platform, then you can Sign Up your listing.
At present, Open Homes is focused on supporting the following groups:
When you sign up for Open Homes, you can choose whether you would like to sign up to host one, two, or all of the above mentioned groups.
You can choose whether to sign up an existing Airbnb listing or create a new listing just for Open Homes. If you choose to sign up an existing listing, you will manage your paid Airbnb as well as Open Homes stays from the same calendar.
The organizations that Open Homes partners with may have questions regarding the suitability of your listing for a refugee or asylum seeker guest. These partners will reach out before a stay via the message thread and ask if necessary. You can help answer common questions by including a detailed description of your space, amenities and surrounding area when you sign up to Open Homes as well as writing a complete profile for yourself.
Open Homes works exclusively through partner organizations who identify guests and book homes on their behalf.
At this time, Open Homes isn’t able to support individual requests from refugees and asylum seekers for free Open Homes stays.
Open Homes has partnered with a number of vetted nonprofit and government agencies that are specialized in supporting refugees and asylum seekers. For more information about Open Homes partnerships, please contact our support team at email@example.com.
Open Homes has partnered with vetted nonprofit organizations and government agencies that are specialized in supporting refugees and asylum seekers. Representatives of these organizations are the ones identifying guests in need and booking the accommodations on their behalf.
As a host, you can communicate with the booker via Airbnb’s messaging function prior to accepting their reservation to learn more about their client and make sure that your place would be suitable for the stay. You can also review a booker’s history on Airbnb by checking out their profile page and reading reviews from past hosts.
All users booking a reservation on Airbnb are asked to provide their full name, date of birth, photo, phone number, email address, and payment information to Airbnb before booking. While no screening system is perfect, globally we run hosts and guests against regulatory, terrorist, and sanctions watchlists.
Airbnb is a platform built on trust. If you have any concerns, please reach out to the Open Homes support team directly at firstname.lastname@example.org.
A dedicated Airbnb support team is available exclusively to both hosts and guests with issues or questions regarding Open Homes reservations. Open Homes support specialists are available Monday-Friday, 9am-6pm Eastern Standard Time and 9am-6pm Greenwich Mean Time. Email us at email@example.com for help.
In addition, a caseworker from the partner organization will be available throughout the stay to support communication and answer any questions or concerns that you or their client may have.
If you require urgent support outside of the designated Open Homes support team’s hours, Airbnb’s community support specialists are available 24 hours a day, 7 days a week to all guests and hosts. You can contact them by following this link.
For support not related to an Open Homes reservation, search the Help Center for answers to many common questions.