Open Homes · Refugee Housing
Host newcomers who are moving to your city
Offer free, temporary housing to people who need a place to call home.
What you give and what you gain:
What you give and what you gain:
Open Homes · Refugee Housing
Host newcomers who are moving to your city
Offer free, temporary housing to people who need a place to call home.
Refugees moving to a new city face many challenges. Though many of them have the support of a caseworker, stable housing can be hard to come by. Having free, temporary housing gives them peace-of-mind while they start their new life.

Your home could help someone get settled into their new community.

Your home could help someone get settled into their new community.

Refugees moving to a new city face many challenges. Though many of them have the support of a caseworker, stable housing can be hard to come by. Having free, temporary housing gives them peace-of-mind while they start their new life.
Els
I wanted to give something back, and I think I got much more back myself.
Els
Open Homes Host
Els
I wanted to give something back, and I think I got much more back myself.
Els
Open Homes Host

Who you’d help

Refugees
Refugees have been granted asylum and are starting the process of settling into their new city with the support of our nonprofit partners. You’d help welcome them into your community while they build up their support network and transition into long-term housing.
Asylum seekers
Asylum seekers have already requested asylum in your country. Though they have support from our nonprofit partners, this process is uncertain and can take a while. You’d provide a safe and stable place for them to stay while their case is reviewed.
Refugees
Refugees have been granted asylum and are starting the process of settling into their new city with the support of our nonprofit partners. You’d help welcome them into your community while they build up their support network and transition into long-term housing.
Asylum seekers
Asylum seekers have already requested asylum in your country. Though they have support from our nonprofit partners, this process is uncertain and can take a while. You’d provide a safe and stable place for them to stay while their case is reviewed.

How it works

Marie
Marie
Paris, France
Born and raised in Paris, I am passionate about opening my space and providing a safe and comfortable environment.
1
Create a profile
Your profile will help our nonprofits partners match you with their clients. You’ll be asked for details like your full name, profile photo, and email address. You can also share why you care about this cause.
Marie
Marie
Paris, France
Born and raised in Paris, I am passionate about opening my space and providing a safe and comfortable environment.
1
Create a profile
Your profile will help our nonprofits partners match you with their clients. You’ll be asked for details like your full name, profile photo, and email address. You can also share why you care about this cause.
2
Create a listing
Tell us about your space! Let us know where it’s located, how many people it can accommodate, and when it’s available. If you’re already a host, you can choose an existing listing.
A home to help
Entire home
A home to help
3 guests
Studio
2 beds
1 bath
A home to help
Entire home
A home to help
3 guests
Studio
2 beds
1 bath
2
Create a listing
Tell us about your space! Let us know where it’s located, how many people it can accommodate, and when it’s available. If you’re already a host, you can choose an existing listing.
Hi Marie,
I work for an organization that helps newcomers that have lost their homes and are trying to re-start their lives.
Hi Marie,
3
Respond to requests
Our nonprofit partners make bookings on behalf of their clients, and they will message you if they think your place is a good fit. You can ask questions, agree on logistics, and set expectations about the stay before anything is official.
Hi Marie,
I work for an organization that helps newcomers that have lost their homes and are trying to re-start their lives.
Hi Marie,
3
Respond to requests
Our nonprofit partners make bookings on behalf of their clients, and they will message you if they think your place is a good fit. You can ask questions, agree on logistics, and set expectations about the stay before anything is official.
4
Get ready to host
You can work directly with our nonprofit partners to figure out how to best prepare for your guest’s arrival. The Open Homes Help Center includes links to resources and answers to commonly asked questions, and our team is here to support you if you have any questions as you get ready to host.
A host getting ready
A host getting ready
4
Get ready to host
You can work directly with our nonprofit partners to figure out how to best prepare for your guest’s arrival. The Open Homes Help Center includes links to resources and answers to commonly asked questions, and our team is here to support you if you have any questions as you get ready to host.

What you need to host

Your role is just to provide guests with a welcoming space and help answer any questions that come up.
  • A spare room or guest house
  • A comfortable bed
  • Basic amenities and toiletries
  • Availability for 2 weeks or more

What you need to host

Your role is just to provide guests with a welcoming space and help answer any questions that come up.
  • A spare room or guest house
  • A comfortable bed
  • Basic amenities and toiletries
  • Availability for 2 weeks or more

Who we partner with

We’ve partnered with organizations, both global and local, to truly understand the communities we serve and how to best help them. These registered nonprofits use Open Homes to find accommodations for their clients and help provide support for hosts during a stay.

How we support you

We know this can feel like a big commitment. That’s why we do our best to offer resources and protections before and during a stay.
24/7 phone support and resources
You’re not in this alone. In addition to Airbnb’s 24/7 customer support team, you’ll have access to a specialized team for any questions about an Open Homes reservation.
Reimbursements for property damage
Though accidental damage is rare, we understand you may need protection. The Host Guarantee will reimburse every host for property damages up to $1,000,000.

Mousa
When we were living at the Airbnb other neighbors started to talk to us and meet us-- they offered help. It’s like a planet, inside this community. It’s like a dream for us.
Mousa
Open Homes guest in Denver
Mousa
When we were living at the Airbnb other neighbors started to talk to us and meet us-- they offered help. It’s like a planet, inside this community. It’s like a dream for us.
Mousa
Open Homes guest in Denver

Your questions answered

How does Open Homes for refugees and asylum seekers work?

To facilitate stays for refugees and asylum seekers, Open Homes has partnered with vetted nonprofit organizations who identify guests in need and book the accommodations on their behalf.

These reservations booked by our nonprofit partners on behalf of their clients are subject to Airbnb’s Terms of Service, including the Host Guarantee.

How can I sign up to host refugees and asylum seekers?

If you are interested in hosting a refugee or asylum seeker for free through the Open Homes platform, then you can Sign Up your listing.

At present, Open Homes is focused on supporting the following groups:

  • People displaced due to a natural disaster and relief workers deployed to respond to a disaster
  • Refugees and asylum seekers
  • Medical patients and caregivers traveling for treatment or who require a respite stay

When you sign up for Open Homes, you can choose whether you would like to sign up to host one, two, or all of the above mentioned groups.

You can choose whether to sign up an existing Airbnb listing or create a new listing just for Open Homes. If you choose to sign up an existing listing, you will manage your paid Airbnb as well as Open Homes stays from the same calendar.

The organizations that Open Homes partners with may have questions regarding the suitability of your listing for a refugee or asylum seeker guest. These partners will reach out before a stay via the message thread and ask if necessary. You can help answer common questions by including a detailed description of your space, amenities and surrounding area when you sign up to Open Homes as well as writing a complete profile for yourself.

Can I use Open Homes for refugee and asylum seekers as a guest?

Open Homes works exclusively through partner organizations who identify guests and book homes on their behalf.

At this time, Open Homes isn’t able to support individual requests from refugees and asylum seekers for free Open Homes stays.

What organizations partner with Open Homes to facilitate stays for refugees and asylum seekers?

Open Homes has partnered with a number of vetted nonprofit and government agencies that are specialized in supporting refugees and asylum seekers. For more information about Open Homes partnerships, please contact our support team at openhomes@airbnb.com.

How do I know my guest is a refugee or asylum seeker?

Open Homes has partnered with vetted nonprofit organizations and government agencies that are specialized in supporting refugees and asylum seekers. Representatives of these organizations are the ones identifying guests in need and booking the accommodations on their behalf.

As a host, you can communicate with the booker via Airbnb’s messaging function prior to accepting their reservation to learn more about their client and make sure that your place would be suitable for the stay. You can also review a booker’s history on Airbnb by checking out their profile page and reading reviews from past hosts.

All users booking a reservation on Airbnb are asked to provide their full name, date of birth, photo, phone number, email address, and payment information to Airbnb before booking. While no screening system is perfect, globally we run hosts and guests against regulatory, terrorist, and sanctions watchlists.

Airbnb is a platform built on trust. If you have any concerns, please reach out to the Open Homes support team directly at openhomessupport@airbnb.com.

What support is available to me as a host?

A dedicated Airbnb support team is available exclusively to both hosts and guests with issues or questions regarding Open Homes reservations. Open Homes support specialists are available Monday-Friday, 9am-6pm Eastern Standard Time and 9am-6pm Greenwich Mean Time. Email us at openhomes@airbnb.com for help.

In addition, a caseworker from the partner organization will be available throughout the stay to support communication and answer any questions or concerns that you or their client may have.

If you require urgent support outside of the designated Open Homes support team’s hours, Airbnb’s community support specialists are available 24 hours a day, 7 days a week to all guests and hosts. You can contact them by following this link.

For support not related to an Open Homes reservation, search the Help Center for answers to many common questions.

Join a community that wants to give back in a new, more personal way.

Have questions?
Find answers in our Help Center or send us a note at openhomessupport@airbnb.com.
Visit the Help Center