Wildfire

Access emergency housing in Ventura County

Free accommodations were offered between November 8, 2018 and December 14, 2018 to relief workers and people displaced.
Wildfire

Access emergency housing in Ventura County

Free accommodations were offered between November 8, 2018 and December 14, 2018 to relief workers and people displaced.

Hill and Woolsey Fires - Ventura, Los Angeles, Santa Barbara and San Diego counties

Airbnb.org connects people impacted by disasters with hosts who are offering a free place to stay. Since 2012, thousands of people have participated in the program.

How do I book a place?

Answer a few questions
To get started, you’ll need an Airbnb account. Once you’re logged in, we’ll ask you a few questions about yourself and how you’ve been impacted. We’ll review your responses, and get back to you typically within 24 hours.
Answer a few questions
To get started, you’ll need an Airbnb account. Once you’re logged in, we’ll ask you a few questions about yourself and how you’ve been impacted. We’ll review your responses, and get back to you typically within 24 hours.
Start searching
Once you’ve been approved, you’ll be able to access places that are available for free. If you find a place that works for you, you can reach out to the host.
Start searching
Once you’ve been approved, you’ll be able to access places that are available for free. If you find a place that works for you, you can reach out to the host.
Hi there: I was evacuated from my home and need a place to stay. I’ll be bringing my two kids.
What time do you think you’ll arrive?
Confirm your stay
The host might ask additional questions before accepting your reservation, and you may need to contact a few hosts before your stay is confirmed.
Hi there: I was evacuated from my home and need a place to stay. I’ll be bringing my two kids.
What time do you think you’ll arrive?
Confirm your stay
The host might ask additional questions before accepting your reservation, and you may need to contact a few hosts before your stay is confirmed.

Wildfire

Offer emergency stays in Ventura County

You can offer your extra space for free or at a lower rate to people who are impacted.
Offer your space
Wildfire

Offer emergency stays in Ventura County

You can offer your extra space for free or at a lower rate to people who are impacted.
Offer your space

What you need to host

All you have to do is provide guests with a welcoming space and help answer any questions that come up.
  • A comfortable bed
  • Basic amenities and toiletries
  • As many consecutive nights as possible

What you need to host

All you have to do is provide guests with a welcoming space and help answer any questions that come up.
  • A comfortable bed
  • Basic amenities and toiletries
  • As many consecutive nights as possible

Learn how Airbnb.org started

Since 2012, thousands of hosts have opened their homes.
We all want to find a place where we can feel at home. A place that’s clean, where you’re welcome, that’s going to be safe.
Juan & Bob
Hosts during Hurricane Michael
We all want to find a place where we can feel at home. A place that’s clean, where you’re welcome, that’s going to be safe.
Juan & Bob
Hosts during Hurricane Michael

How we support you

24/7 phone support and resources
You’re not in this alone. In addition to Airbnb’s 24/7 community support team, you’ll have access to a specialized team for any questions about an Airbnb.org reservation.
Reimbursements for property damage
Though damage is rare, we understand you may need protection. The Host Guarantee provides up to $1,000,000 USD in protection for qualifying property damage.
Guests are screened and approved
Registered primary guests are screened for eligibility for the Airbnb.org program and for Airbnb's standard account holder requirements, including regulatory checks where applicable.
24/7 phone support and resources
You’re not in this alone. In addition to Airbnb’s 24/7 community support team, you’ll have access to a specialized team for any questions about an Airbnb.org reservation.
Reimbursements for property damage
Though damage is rare, we understand you may need protection. The Host Guarantee provides up to $1,000,000 USD in protection for qualifying property damage.
Guests are screened and approved
Registered primary guests are screened for eligibility for the Airbnb.org program and for Airbnb's standard account holder requirements, including regulatory checks where applicable.

Your questions, answered

About Airbnb.org

Airbnb.org is a nonprofit organization that partners with other nonprofits to provide people with emergency housing in times of crisis.

Through our Open Homes and Frontline stays initiatives, we’ve worked with communities to help people in times of need since 2012. Airbnb.org builds upon these efforts in order to help even more people.

,

How it relates to Airbnb

Airbnb.org is an independent organization with an independent board of directors, but Airbnb covers its operating costs so that community donations go even further to support people in times of crisis.

Airbnb.org is an approved, tax-exempt public charity under Section 501(c)(3) of the U.S. Internal Revenue Code. Contributions to organizations with 501(c)(3) status may be tax deductible.

,

How you can help

You can support Airbnb.org by hosting or donating. Hosts may choose to host Airbnb.org stays for free or donate a percentage of each payout. These Hosts have an Airbnb.org supporter badge on their profiles to recognize their contributions and help spread the word to our community.

Retired article: Hosting emergency stays through Airbnb.org

Anyone with an entire home or apartment to offer can host emergency stays for people in times of crisis through Airbnb.org. In some locations, shared rooms and private rooms are also eligible for the program. This is dependent on advice from local authorities related to the spread of COVID-19.

The listings available on the site are as diverse as the Hosts who list them. Find out more about home types to see how to describe your space.

Like all Hosts on Airbnb, Hosts offering emergency stays through Airbnb.org must meet our hospitality standards, which include accurately representing your listing and availability, as well as providing a safe, secure, and clean space for guests. All Hosts and guests are required to uphold Airbnb’s community standards.

Eligibility for emergency stays through Airbnb.org

Airbnb.org currently supports:

  • People affected by disaster and relief workers responding in an official capacity. To be eligible, guests need to provide proof of a permanent or local travel address in the impacted area.
  • Refugees and asylum seekers. To be eligible, guests must be recognized refugees and/or are in the process of seeking asylum, a Special Immigrant Visa (SIV), or other immigration status designations with a similar humanitarian purpose.

Airbnb.org often works with nonprofit organizations and resettlement agencies specializing in crisis response and refugee resettlement to facilitate on-the-ground support, including assessing the needs and eligibility of potential guests.

Airbnb.org guests booking temporary accommodations on their own are required to set up an Airbnb account, which may include identity verification checks.

A guest’s eligibility may be reviewed by Airbnb.org, its nonprofit partners, referral organizations, or its service providers before they can utilize stays.

If you’re eligible and need emergency housing, find out how to book an emergency stay through Airbnb.org.

,
How to book an emergency stay through Airbnb.org

In order to book an emergency stay through Airbnb.org, you must meet eligibility requirements and be approved. In some instances, it is possible to request a stay as an individual. In other instances, you must be referred or assisted by a nonprofit partner or other organization in order to utilize stays.

,,

Applying for a stay

In some instances following a crisis event, Airbnb.org activates a program which allows people who have been impacted to request emergency housing directly. In these instances, you’ll find an article in Airbnb’s Press Room with information about the event and a link where you can submit a request.

You’ll need to log into or create an Airbnb account, confirm your eligibility address, answer a few questions, and agree to certain terms.

After you submit your request, Airbnb.org may get in touch to check on additional details. Airbnb.org aims to review all submissions within 24 hours. If your information can’t be verified or it doesn’t meet Airbnb.org’s eligibility criteria, you’ll receive an email to let you know.

In other instances, people must be referred or assisted by an Airbnb.org nonprofit partner or other organization in order to book or utilize a stay. In these instances, it is not possible for individuals to apply for emergency housing directly.

Booking a stay

If you’re approved, you'll receive an email inviting you to browse available Airbnb.org stays. Here are a few tips to keep in mind:

  • Read the email invitation carefully. It’ll outline how to book a stay and the dates for which you can book.
  • Make sure the place is a good fit. Check the listing details—number of bedrooms, amenities, and photos.
  • Make sure your stay meets the program requirements. If it doesn’t, it'll be canceled according to the Host's cancellation policy.
  • Need more info? If you have any questions, click or tap Contact host on the listing page.
,
Contacting Airbnb.org support

We’re here for you. Airbnb Support Ambassadors are available 24/7, with a dedicated team that specialises in Airbnb.org issues. Contact us 

If you feel unsafe during a stay

In an emergency or if your personal safety is threatened during a stay, contact local police or emergency services right away.

If you need help from Airbnb with a safety concern, contact our Trust and Safety team.

Here are some safety tips for Hosts and guests.