Communicating with guests

You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or send a new one.

Use the message thread to communicate with guests before or after you receive notification of their booking.

Every co-host has full access to the service and experience listing that they’ve been invited to.

Hosts use messaging to connect with guests before, during, and after a home stay, service, or experience.

We remove text from messages when our system detects words or numbers that might include contact info.

However you travel or host, it’s good to know that all your messages are organized and searchable in one place.

Hosts can create quick reply templates personalized with details that dynamically complete guest, reservation, and listing details.

Every reservation automatically creates a group message thread where you, your co-hosts, and all your guests are connected.