If you arrive at your Host’s place and find that it's not clean, you have 72 hours from the time you notice the issue to report it to your Host or directly to Airbnb. Start by documenting the problem with photos or video.
Tip: It’s best to keep all communication with your Host on Airbnb to ensure there’s a record of your interactions.
Your Host may be able to quickly fix the issue, or they may be willing to give you a partial refund to make up for the inconvenience.
If your Host can’t resolve the cleanliness issue, let Airbnb know within 72 hours of discovering the issue. It may be covered under Airbnb's Rebooking and Refund Policy—you may be able to receive a full or partial refund, or get help finding a similar place to stay, depending on availability at comparable pricing.