If you arrive at your host’s place and find that it's not clean, you have 72 hours from the time you notice the issue to report it to your host or directly to Airbnb. Start by documenting the problem with photos or video.
Don’t forget to keep all communication with your host on Airbnb so there’s a record of your interactions.
Your host may be able to quickly fix the issue, or they may be willing to give you a partial refund to make up for the inconvenience.
If your host can’t resolve the cleanliness issue, let Airbnb know within 72 hours of discovering the issue. It may be covered under the Rebooking and refund policy for homes—you may be able to receive a full or partial refund, or get help finding a similar place to stay, depending on availability at comparable pricing.
You can discuss refund amounts directly with your host based on the severity of the issue. A partial refund (ex: cleaning fee) may suit minor issues like unwashed linens. A full refund may be appropriate for severe issues that prevent you from using the space, leading you to leave immediately.